ServiceNow Business Analyst

Guidehouse

. Lead ServiceNow projects and interact with clients and users to identify and translate functional requirements .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading ServiceNow projects, translating complex business requirements into technical solutions, and collaborating effectively with clients and technical teams. Proficient in ServiceNow modules, Agile methodologies, and possesses a strong analytical mindset to enhance existing implementations.

Highest-signal resume keywords

ServiceNow Application DevelopmentAgile MethodologiesServiceNow CertificationsSoftware Development LifecycleTechnical Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow ModulesGRCSPMITSMApp EngineScoped AppsConfiguration of ServiceNow SolutionsProcess MappingFunctional TestingTraining Facilitation

Soft Skills

Excellent Communication SkillsAnalytical Problem-SolvingTeam CollaborationInterpersonal SkillsAttention to Detail

Tools & Technologies

Power AppsPower AutomateSharePointUiPathDatabricksPower BITableau

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer (CAD)Agile CertificationSCRUM CertificationSAFe Certification

Industry Keywords

Federal Security ClearanceDoD ClearanceTechnology ConsultingUser Acceptance Testing (UAT)Financial Management

Tech Stack

Tools & technologies

ITSMServiceNowTableau

About the role

Key responsibilities & impact

Lead ServiceNow projects and interact with clients and users to identify and translate functional requirements
Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
Translate complex business requirements into technical designs and solutions using ServiceNow
Capture current-state processes and pain points and design future-state processes
Engage users and stakeholders throughout project and development phases
Collaborate with technical teams to develop, configure, and enhance ServiceNow applications
Stay current with ServiceNow products, features, and industry trends
Conduct technical assessments and recommend improvements to existing ServiceNow implementations
Build functional work products including process maps, design documents, and communications
Support functional product testing and training activities
Create technical and functional documentation for ServiceNow solutions

Requirements

What you’ll need

Must POSSESS and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
A Minimum of FOUR (4) years of professional experience
Bachelor's degree or equivalent experience
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
Experience working in an Agile environment
One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
Agile, SCRUM, or SAFe certifications
Excellent verbal and written communication skills
Strong analytical, problem-solving skills
Ability to work effectively in a team environment
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Heightened attention to detail
Knowledge of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
Hands-on experience configuring ServiceNow solutions
General understanding of financial management aspects, particularly in a federal environment
Travel required: up to 10%

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Flexible benefits package