ServiceNow Training Specialist

Guidehouse

. Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $92,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ServiceNow projects, translating complex business requirements into technical solutions, and maintaining strong client engagement. Proficient in Agile methodologies and skilled in developing and configuring ServiceNow applications while ensuring compliance with federal standards.

Highest-signal resume keywords

ServiceNow Project LeadershipAgile MethodologiesServiceNow CertificationsSoftware Development LifecycleTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationBusiness Requirements TranslationProcess MappingFunctional TestingTechnical AssessmentsGRC KnowledgeSPM KnowledgeITSM KnowledgeApp Engine KnowledgeScoped Apps Knowledge

Soft Skills

Excellent Communication SkillsAnalytical SkillsProblem-Solving SkillsTeam CollaborationInterpersonal Skills

Tools & Technologies

Power AppsPower AutomateSharePointUiPathDatabricksPower BITableau

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Application Developer (CAD)Agile CertificationSCRUM CertificationSAFe Certification

Industry Keywords

Federal Security ClearanceDoD ClearanceTechnology ConsultingUser Acceptance Testing (UAT)Financial Management

Tech Stack

Tools & technologies

ITSMServiceNowTableau

About the role

Key responsibilities & impact

Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
Translate complex business requirements into technical designs and solutions using ServiceNow
Capture current-state processes and pain points and design future-state processes
Maintain frequent engagement with users and stakeholders throughout all project and development phases
Collaborate with technical teams to develop, configure, and enhance ServiceNow applications
Stay current with ServiceNow products, features, and industry trends to drive innovation
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
Build functional work products, including process maps, design documents, and communications
Support functional product testing and training activities
Create technical and functional documentation for ServiceNow solutions

Requirements

What you’ll need

Must possess and maintain a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse
Minimum of five (5) years of professional experience
Bachelor's degree or equivalent experience
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Knowledge of ServiceNow modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
Well-rounded technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting training
Experience working in an Agile environment
One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) preferred
Agile, SCRUM, or SAFe certifications preferred
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Heightened attention to detail
Knowledge of other low-code and no-code platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau
Hands-on experience configuring ServiceNow solutions
General understanding of financial management aspects, particularly in a federal environment
Up to 10% travel required

Benefits

Comp & perks

Competitive compensation
Flexible benefits package
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Discretionary variable incentive bonus may be available
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend