Team Lead – Great Start

Guidehouse

. Serve as the Great Start Team Lead/Floater and extension of client business office staff and in-house client-specific training program .

Posted 10/15/2026full-timeUnited StatesSenior💰 $59,000 - $98,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the Great Start Team Lead/Floater and extension of client business office staff and in-house client-specific training program
Perform job-related customer service and self-pay recovery duties for Call Center Support Operations
Assist managers and supervisors in coordinating PFS Follow-up activities
Serve as Subject Matter Expert for assigned client projects
Review team members’ work and provide feedback and training to Patient Account Representatives
Implement standards and guidelines
Answer employee questions and help ensure team performance goals are met
Review reimbursement for timely and accurate payments
Complete business-related requests and correspondence from patients and insurance companies
Audit patient accounts and assist management with coordination activities
Train new employees and facilitate project-specific refresher training
Manage and report on task dashboard and work queue daily, weekly and monthly
Provide continuing education for current employees
Prepare daily productivity, call and payment reports
Provide timely feedback to management
Work up to 40 accounts per day when working AR
Complete assigned projects and assist clients and patients with requested tasks
Communicate concerns and improvement areas to Guidehouse management
Provide client-specific training for Patient Account Representatives
Review and update production reporting
Research and respond to patient inquiries by telephone and mail
Update patient demographic information and initiate account adjustments
Resolve account balances to zero before forwarding accounts to outside collections agencies

Requirements

What you’ll need

High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
8 years working within healthcare, insurance, business, finance or customer service sectors
Working knowledge of insurance claims, billing, coding, follow-up, finance, accounting or customer service responsibilities
Must be self-directed / self-motivated
Good communication and interpersonal skills
PC skills in a Windows environment
Knowledge and utilization of Word and Excel
Ability to initiate and follow through on projects and work independently with minimal supervision
Up to 10% travel required
Must remain current in designated client/project areas, including client host and imaging systems, METRIX, vendor systems and call center platforms

Benefits

Comp & perks

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Discretionary variable incentive bonus may be available
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Flexible benefits package