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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing and mentoring NOC teams while ensuring adherence to ITIL standards and PCI compliance. Proficient in overseeing infrastructure incidents, ticketing systems, and patch management processes.
Highest-signal resume keywords
Leadership CapabilitiesITIL StandardsWindows Server 2012/2016/2019Active DirectoryProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IPVLANsDNSPatch ManagementMonitoring ToolsLinux EnvironmentsVMwareHyper-VMFATicketing Systems
Soft Skills
Communication SkillsInterpersonal SkillsAnalytical Abilities
Tools & Technologies
IBM TivoliWorkload Schedulers
Certifications & Qualifications
ITIL Certification
Industry Keywords
NOCInfrastructureService RequestsStandard Operating ProceduresRoot Cause AnalysisData AnomaliesEscalationsDocumentation
Tech Stack
Tools & technologiesDNSFirewallsLinuxTCP/IPVMware
About the role
Key responsibilities & impact- Direct and mentor the Level 1 NOC team
- Oversee monitoring and patching of servers, WAPs, switches, and firewalls
- Collaborate with the Infrastructure team on downed devices and high-priority incidents
- Identify opportunities to shift work from Level 2 and 3 teams to Level 1
- Ensure thorough ticket documentation and facilitate escalations
- Support investigations into data anomalies and possible root causes
- Maintain current knowledge of software and web-based applications and manage documentation
- Lead Level 1 infrastructure incidents and service requests according to established procedures
- Identify procedural gaps and ensure clear standard operating procedures
- Schedule, coach, and mentor NOC team members
- Lead major incident breaches and write RCAs
Requirements
What you’ll need- Proven leadership capabilities, including scheduling, coaching, and mentoring NOC team members
- Strong commitment to ITIL standards and maintaining PCI compliance
- Experience with Windows Server 2012, 2016, and 2019
- Basic understanding of TCP/IP, VLANs, and DNS
- Familiarity with VMware or Hyper-V
- Proficiency in using ticketing systems
- Experience with Active Directory, MFA, and related technologies
- Flexibility to work shifts, including nights, weekends, and holidays
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- ITIL certification, training, or relevant experience desired
- Proficiency with monitoring tools desired
- Experience with patch management processes desired
- Familiarity with IBM Tivoli or similar workload schedulers desired
- Experience with Linux environments desired
- Bachelor's degree or equivalent combination of education and relevant experience preferred
- Local candidates only; must be legally authorized to work in the United States
Benefits
Comp & perks- Competitive pay
- Performance-based bonuses
- 401K
- Health insurance coverage
- Dental insurance coverage
- Vision insurance coverage
- Paid holidays
- Paid time off
- Career growth and development opportunities
- Career coaching, feedback, coaching and mentoring
- Flexible work-life balance