GuideIT

Team Lead

• Direct and mentor the Level 1 NOC team
• Oversee monitoring and patching of servers, WAPs, switches, and firewalls
• Collaborate with the Infrastructure team on downed devices and high-priority incidents
• Identify opportunities to shift work from Level 2 and 3 teams to Level 1
• Ensure thorough ticket documentation and facilitate escalations
• Support investigations into data anomalies and possible root causes
• Maintain current knowledge of software and web-based applications and manage documentation
• Lead Level 1 infrastructure incidents and service requests according to established procedures
• Identify procedural gaps and ensure clear standard operating procedures
• Schedule, coach, and mentor NOC team members
• Lead major incident breaches and write RCAs

Explore NOC Team Lead at GuideIT. Review requirements and application details.