Cloud Operations Analyst

GuidePoint Security

. Prepare recurring reports, dashboards, and trackers covering pipeline health, project activity, staffing, utilization, and other practice performance measures; highlight missing data, exceptions, and emerging trends .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business operations and project coordination, with a strong focus on reporting, resource planning, and data quality improvement. Proficient in utilizing CRM and reporting tools to enhance operational efficiency and support decision-making.

Highest-signal resume keywords

Business Operations SupportProject CoordinationData Reporting and AnalysisResource SchedulingCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelPowerPointPower BISalesforceData TrackingForecastingUtilization TrackingProcess DocumentationContinuous ImprovementCloud Technology

Soft Skills

Professional CommunicationDetail OrientationMulti-Priority CoordinationProblem SolvingAdaptability

Tools & Technologies

CRM PlatformsProject Tracking ToolsCollaboration ToolsReporting PlatformsMicrosoft AzureAWSGoogle CloudSaaS

Industry Keywords

CybersecurityIT ConsultingProfessional ServicesCloud SecurityEmerging Technologies

Tech Stack

Tools & technologies

AWSAzureCloudCyber Security

About the role

Key responsibilities & impact

Prepare recurring reports, dashboards, and trackers covering pipeline health, project activity, staffing, utilization, and other practice performance measures; highlight missing data, exceptions, and emerging trends
Support resource planning and delivery forecasting by collecting availability, project timing, and demand inputs from practice leaders and delivery teams; flag potential conflicts or gaps for review
Track stale or inactive opportunities, outstanding actions, and client follow-up activities
Administer and summarize internal and client feedback surveys, identify actionable themes, and maintain trackers for improvement items and follow-through
Support the Project-to-Partnership process by tracking project outcomes, follow-on opportunities, and engagement closeout actions with consultants and sales teams
Maintain Cloud Practice operating procedures, shared documentation, templates, and reporting standards
Identify practical ways to reduce manual effort and improve data quality
Coordinate with Cloud Practice leadership, delivery teams, Account Executives, and business operations partners

Requirements

What you’ll need

5+ years of experience supporting business operations, project coordination, reporting, sales operations, or professional services delivery operations; applicable education or equivalent practical experience may be considered
Working knowledge of Excel and PowerPoint, including organizing data, maintaining trackers, and presenting clear, accurate summaries
Ability to coordinate multiple priorities, meet deadlines, maintain detailed records, and communicate professionally with technical and nontechnical teams
Comfort learning and using CRM, project tracking, collaboration, and reporting platforms
Embraces emerging technologies, including AI tools, to work smarter, solve problems, and drive better business outcomes
Up to 25% travel
Sedentary work
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
Required to have close visual acuity to view a computer terminal and/or perform extensive reading for a minimum of 8 hours a day
Bachelor's degree in Information Technology, Cybersecurity, Business or a related field (preferred)
Experience in cybersecurity, cloud technology, IT consulting, or a professional services organization (preferred)
Familiarity with Salesforce or a similar CRM and basic opportunity or pipeline reporting (preferred)
Experience supporting resource scheduling, project delivery, utilization tracking, or forecasting (preferred)
Working knowledge of Power BI or other dashboard and reporting tools (preferred)
Familiarity with Microsoft Azure, AWS, Google Cloud, SaaS, or cloud security service offerings (preferred)
Experience documenting processes, coordinating surveys, or supporting continuous improvement initiatives (preferred)

Benefits

Comp & perks

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of employees' premiums and 75% for family plans)
HSA contribution of $850 annually for employees or $1,750 annually for families
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays
Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option
Mentorship and guidance opportunities