Professional Service Operations Specialist

GuidePoint Security

. Support Regional Service activities and Engineering .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing presales processes, including proposal development, opportunity tracking, and quality assurance. Proficient in utilizing Salesforce.com and Jira for service opportunity management and forecasting.

Highest-signal resume keywords

Services-Related Logistics ExperienceProject ManagementSalesforce.comProposal DevelopmentEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Proposal DevelopmentOpportunity TrackingQuality AssurancePipeline AnalysisProject Management

Soft Skills

Strong Organizational SkillsMulti-TaskingEffective Communication

Tools & Technologies

Salesforce.comJiraAI-Enabled Tools

Certifications & Qualifications

Information Security CertificationProject Management Certification

Industry Keywords

PresalesService LifecycleLogisticsService DeliveryVendor Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Regional Service activities and Engineering
Support presales and delivery efforts by managing new opportunity intake and presales scoping process steps
Submit proposals and assist with hours and template scoping
Manage systems and assist with proposal quality assurance and delivery
Generate service quotes, scope and track opportunities, and process and close opportunities using internal tools and processes
Respond promptly to internal and external professional services inquiries
Suggest process improvements for the presales service lifecycle
Interface daily with technical leaders, practice delivery leads, and Sales Support Specialists
Manage multiple workstreams in an organized and timely manner
Serve as liaison between customers, vendors, Sales Executives, Service Leaders, Contracts, and Proposal Departments
Document and maintain presales workflow processes and procedures
Develop and maintain relationships with key vendors and customers
Attend regional and national forecast calls and perform pipeline analysis
Manage Salesforce.com service opportunities and Jira to support accurate forecasting reports
Analyze information and make decisions benefiting GuidePoint Security

Requirements

What you’ll need

At least 5 years of services-related logistics experience
Experience in services delivery or project management
Bachelor’s degree in a relevant discipline or equivalent experience
Strong organizational skills
Ability to multi-task effectively
Comfortable working in an independent, fast paced environment
Effective written and verbal communication skills
Willingness to learn and use AI-enabled tools
Information Security or project management certifications are a plus
Up to 15% travel
Sedentary work
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
Close visual acuity to view a computer terminal and/or perform extensive reading for a minimum of 8 hours a day

Benefits

Comp & perks

Remote workforce primarily (U.S. based only)
Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint paying 90% of the employee premium and 70% of family plan premiums
High Deductible Health Plan with HSA, with GuidePoint paying 100% of employee premiums and 75% of family plan premiums
HSA contribution of $850 annually for employees or $1,750 annually for family plans
Group Dental Insurance, with GuidePoint paying 100% of employee premiums and 75% of family plan premiums
12 corporate holidays
Flexible Time Off (FTO) program
Mobile phone allowance
Home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option
Collaboration, mentorship, and guidance opportunities