Professional Services Operations Specialist – Northeast

GuidePoint Security

. Support regional professional services activities and engineering .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing presales processes, including opportunity intake, proposal development, and service delivery. Strong organizational and communication skills are essential for liaising with stakeholders and managing multiple workstreams effectively.

Highest-signal resume keywords

Services-Related Logistics ExperienceProject ManagementProposal DevelopmentSalesforce.comJira

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Opportunity Intake ManagementService Quote GenerationPresales ScopingPipeline AnalysisProposal QA

Soft Skills

Strong Organizational SkillsEffective Communication SkillsAbility to Multi-TaskWillingness to Learn

Tools & Technologies

Salesforce.comJiraAI-Enabled Tools

Certifications & Qualifications

Information Security CertificationProject Management Certification

Industry Keywords

Professional ServicesService DeliveryLogisticsForecastingCustomer Relationship Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support regional professional services activities and engineering
Manage new opportunity intake and presales scoping process steps
Generate service quotes, help scope and track opportunities, and process and close opportunities
Submit proposals and assist with hours and template scoping, Proposal QA, and delivery
Manage Jira and Salesforce.com service opportunities and provide accurate forecasting reports
Respond promptly to internal and external professional-services inquiries
Suggest process improvements for the presales service lifecycle
Interface daily with technical leaders, practice delivery leads, and Sales Support Specialists
Manage multiple workstreams in an organized and timely manner
Liaise among customers, vendors, sales executives, service leaders, contracts, and proposal departments
Document and maintain presales workflow processes and procedures
Develop and maintain relationships with key vendors and customers
Attend regional and national forecast calls and perform pipeline analysis
Analyze information and make decisions benefiting GuidePoint Security

Requirements

What you’ll need

At least 5 years of services-related logistics experience
Experience in services delivery or project management
Information Security or project management certifications a plus
Bachelor’s degree in a relevant discipline or equivalent experience
Strong organizational skills
Ability to multi-task effectively
Comfortable working in an independent, fast paced environment
Effective written and verbal communication skills
Willingness to learn and use AI-enabled tools
U.S.-based only
Up to 15% travel
Sedentary work
Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
Close visual acuity to view a computer terminal and/or extensive reading for a minimum of 8 hours a day

Benefits

Comp & perks

Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
Group Medical Insurance options: Zero Deductible PPO Plan; GuidePoint pays 90% of the premium for employees and 70% for family plans; or High Deductible Health Plan with HSA; GuidePoint pays 100% of employee premiums and 75% for family plans
HSA contribution of $850 per employee annually or $1,750 per family annually, paid in four equal quarterly installments
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays
Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option
Up to 15% travel