Partner Success Manager

Guild Garage Group

. Serve as the primary ServiceTitan partner for assigned brands .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level knowledge of ServiceTitan and proven project management skills to effectively onboard and support multi-location service businesses. Capable of training and coaching teams to enhance operational performance and ensure adherence to best practices.

Highest-signal resume keywords

Expert-Level Knowledge Of ServiceTitanProject Management ExperienceTraining And Coaching SkillsMulti-Location Service Business SupportStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingImplementationWorkflow TranslationOperational EfficiencyScorecard Review

Soft Skills

Facilitation SkillsOrganization SkillsProblem-Solving Skills

Certifications & Qualifications

Pre-Employment Background ScreeningMotor Vehicle Record Check

Industry Keywords

ServiceTitanOperational MaturityBest PracticesCoachingHigh-Volume Environment

About the role

Key responsibilities & impact

Serve as the primary ServiceTitan partner for assigned brands
Guide brands from onboarding through operational maturity
Build relationships with leadership and operational teams
Ensure adoption of Guild Garage Group standards and best practices
Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
Translate legacy workflows into scalable ServiceTitan processes and Guild standards
Project manage onboarding timelines, deliverables, and go-live execution
Travel onsite for 1–2 weeks during go-live to support launch and stabilization
Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
Provide ongoing coaching to improve adoption, consistency, and operational performance
Conduct weekly scorecard reviews and coach teams on improvement opportunities
Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
Identify opportunities to improve workflows, efficiency, and platform utilization
Support rollout of new tools, processes, and operational initiatives across brands

Requirements

What you’ll need

Expert-level knowledge of ServiceTitan
Experience onboarding and supporting multi-location service businesses
Strong training, facilitation, and coaching skills
Proven project management and implementation experience
Ability to manage multiple brands and priorities in a high-volume environment
Strong communication, organization, and problem-solving skills
Willingness to travel as needed for onsite onboarding and support
Required to undergo pre-employment background and drug screenings
Required to undergo a Motor Vehicle Record Check

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Paid time off (PTO)
Holidays
401(k) and matching
Employee discount
Employee referral program
Training and development opportunities
Opportunities to take on more responsibilities and develop into senior roles