Guild Garage Group

Customer Success Manager

• Serve as the primary ServiceTitan partner for assigned brands
• Guide brands from onboarding through operational maturity
• Build relationships with leadership and operational teams
• Ensure adoption of Guild Garage Group standards and best practices
• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
• Translate legacy workflows into scalable ServiceTitan processes and Guild standards
• Project manage onboarding timelines, deliverables, and go-live execution
• Travel onsite for 1–2 weeks during go-live to support launch and stabilization
• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
• Provide ongoing coaching to improve adoption, consistency, and operational performance
• Conduct weekly scorecard reviews and coach teams on improvement opportunities
• Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
• Identify opportunities to improve workflows, efficiency, and platform utilization
• Support rollout of new tools, processes, and operational initiatives across brands

Partner Success Manager