AI Training, Enablement Specialist

Guild Mortgage

. Own an assigned function within the organization's AI training and enablement work .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,506 - $118,345 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering AI training and enablement programs, with a strong focus on creating effective learning resources and assessing organizational needs. Proficient in managing multiple priorities while ensuring compliance with data-handling and privacy standards.

Highest-signal resume keywords

AI Training And EnablementInstructional DesignMicrosoft 365/CopilotKnowledge Base ManagementTraining Delivery And Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentTechnical WritingLearning DesignFacilitationData AnalysisContent CreationWorkshop DesignMetrics TrackingCompliance TrainingAI Tool Adoption

Soft Skills

Interpersonal CommunicationCustomer ServiceOrganizational SkillsDetail-OrientedTeam Collaboration

Tools & Technologies

Microsoft Office SuiteSharePointTeamsCollaborative Cloud-Based ProgramsThird-Party Software Applications

Certifications & Qualifications

Learning Design CertificationFacilitation CertificationMicrosoft 365 CertificationAI Tooling Certification

Industry Keywords

Regulated EnvironmentsFinancial ServicesPolicy ComplianceDigital Tool AdoptionAI Maturity Levels

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own an assigned function within the organization's AI training and enablement work
Design, develop, and maintain enablement programs, learning journeys, and resources for different business units and skill levels
Translate technical AI capabilities into practical enablement by partnering with AI Engineers, Data Scientists, Product, and IT
Design and facilitate workshops, webinars, hands-on labs, office hours, and other sessions
Assess needs across teams and determine priorities, gaps, and approaches aligned with business goals and AI maturity levels
Create original playbooks, FAQs, job aids, guides, tutorials, communications, and assessments
Build and maintain an accurate, current, and searchable knowledge base
Incorporate responsible AI, data-handling, privacy, and compliance standards into enablement work
Monitor new AI tools and features and determine required updates
Analyze AI usage trends and audience feedback to identify adoption barriers and improve effectiveness
Deliver readiness, reinforcement, and launch materials for AI rollouts
Define and track effectiveness measures, including adoption, proficiency, satisfaction, and question themes
Stay current with AI trends, technologies, and enablement best practices
Mentor or guide less experienced professional contributor staff
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree directly related to the position or equivalent, preferred
Master's degree directly related to the position or equivalent, preferred
Minimum three years’ experience in training, enablement, instructional design, technical writing, customer education, or a related function
Experience supporting adoption of digital tools in a fast-changing environment
Relevant certifications in learning design, facilitation, Microsoft 365, or AI tooling preferred
Ability to organize and manage multiple priorities simultaneously
Ability to work well independently or within a team
Strong interpersonal and customer service skills
Excellent interpersonal communication skills
Ability to handle confidential matters with discretion
Experience supporting enterprise tool rollouts, including Microsoft 365/Copilot, knowledge platforms, or workflow tools
Exposure to regulated environments, preferably financial services
Experience delivering training aligned to policy/compliance requirements
Experience building and maintaining knowledge bases, such as SharePoint/Teams or similar
Excellent verbal and written communication skills
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications
Commitment to company values
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
Ability to adhere to process protocol and apply established protocols in a timely manner

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Pleasant work environment
Competitive compensation
Travel 5% or less
Monday–Friday business-week schedule
Remote work arrangement