Guild Mortgage

Content Marketing Manager

• Create and maintain engaging, informative, and on-brand retail sales training content
• Develop new hire training materials, knowledge articles, SharePoint sites and resources, and internal communication content
• Regularly review and update training materials for campaigns, system enhancements, sales strategies, best practices, and regulatory updates
• Ensure training materials are accessible through the LMS, SharePoint, and other appropriate channels
• Collaborate with internal communication specialists to support announcements with job aids, images, and knowledge articles
• Work with training and marketing subject matter experts to gather content requirements and ensure messaging accuracy
• Conduct regular reviews and quality checks for accuracy, consistency, and effectiveness
• Gather feedback from trainers and teammates and integrate improvements into training programs and materials
• Support the Regional Sales Training Team, Salesforce Consultants, and Elevate Coaching Program
• Collaborate with Marketing, Operations, Reverse Mortgage, and Joint Venture teams
• Act independently under general direction and may mentor or guide less experienced professional contributors

Content Specialist

Operator

• Run daily production jobs to completion and distribute reports as needed
• Update production and distribution logs daily or as needed
• Take weekly inventory of printing-related supplies
• Maintain printers with sufficient paper, ribbons, toner, and maintenance kits
• Maintain a clean working environment in work areas and the computer room
• Set up the monthly job schedule and verify accuracy
• Perform monthly updates to PER/ZIP postal coding software
• Monitor EDI, FAX, FTP, and other systems daily and assess overall system performance
• Escalate system errors appropriately
• Handle statement uploads and prints as needed
• Contribute ideas to improve production or the work environment
• Back up tapes daily by copying data to DVD and sending them to an offsite storage vendor
• Initiate data transmittal to vendors such as MERS and FTP
• Provide after-hours support via pager duty as needed
• Perform other duties as assigned

Computer Operator

SDET

• Define and maintain the strategy for QA technology solutions aligned with the QA organizational vision and roadmap
• Translate QA priorities into practical technology capabilities, solution roadmaps, and executable work
• Identify quality capability gaps and recommend solutions improving speed, confidence, coverage, visibility, consistency, and customer outcomes
• Evaluate emerging technologies including AI-enabled testing, intelligent automation, test data tooling, observability, analytics, and quality engineering platforms
• Design, build, implement, and evolve scalable, reusable quality technology solutions
• Perform hands-on solution design, prototyping, software development, integrations, proof-of-concepts, troubleshooting, and implementation
• Develop integrated automation, AI-enabled tooling, test data, reporting, dashboards, CI/CD quality gates, observability, analytics, and workflow solutions
• Partner with engineering, DevOps, architecture, QA, product, security, data, and business teams
• Lead technical implementation efforts for key quality technology initiatives
• Create solution documentation, usage guidance, enablement materials, and support models
• Lead innovation applying AI, automation, analytics, and emerging technologies to improve quality outcomes
• Enable QA engineers and delivery teams through patterns, standards, training, guidance, mentorship, and adoption support
• Serve on the QA leadership team and contribute to QA strategy, priorities, operating models, and organizational capabilities
• Provide technical leadership, mentorship, and architectural guidance to architects and senior technical contributors
• Define and track metrics for effectiveness, adoption, reliability, automation, coverage, quality risks, and business value
• Maintain a QA technology product vision, roadmap, and backlog
• Drive measurable improvements in delivery confidence, visibility, quality decision-making, automation adoption, and reduced manual effort

Principal QA Architect

Architect

• Define the organization’s enterprise integration strategy and frameworks
• Lead integration governance councils and set policies for interoperability, data security, and platform adoption
• Shape and manage the enterprise integration ecosystem, including iPaaS, APIs, and messaging systems
• Anticipate integration trends such as event-driven architectures and AI-driven integration
• Partner with senior executives to align integration strategy with business growth and digital initiatives
• Build a culture of integration excellence across technical teams
• Produce strategic models, integration roadmaps, and executive-level presentations
• Own enterprise-level integration strategies spanning multiple systems and domains
• Define the enterprise API and data interoperability vision aligned with compliance and regulatory frameworks
• Influence vendor selection and enterprise adoption of integration tools
• Drive change management and organizational readiness
• Establish KPIs to measure integration success and business value
• Create and manage integration architecture models and design components
• Partner with IT leaders to maintain coherent application architecture and address security and quality
• Provide architecture thought leadership on development tools and coding standards
• Research technology solutions and participate in proof-of-concept projects
• Convert complex project requirements into manageable technical plans
• Contribute architecture and operations feedback and recommendations to Senior Management
• Assist in project planning, documentation, training materials, job aids, and rollouts
• Distribute technical knowledge throughout the team
• Perform other duties as assigned

Principal Integration Architect

Loan Processor

• Process and pre-underwrite conventional, FHA, VA, and Bond mortgage loans
• Ensure compliance with Company, secondary-market investor, government-agency, federal, state, and local requirements
• Achieve production and quality metrics
• Act as liaison between loan officers, borrowers, underwriters, and funding
• Prepare and review loan files for completeness and compliant submission
• Monitor loan-processing cycle time and resolve issues that could delay closing
• Serve as subject-matter expert/lead when the Supervisor/Lead is unavailable
• Analyze loan-to-value ratios, debt-to-income ratios, credit reports, applications, income, assets, down-payment sources, and supporting documentation
• Order and review third-party documentation, including credit checks, title reports, appraisals, tax returns, and employment/asset verifications
• Check ratios and verify AUS findings and program applicability
• Review documentation integrity and submit loan files to underwriting
• Identify qualifying and program issues and restructure loans as necessary
• Provide program options and recommendations within guidelines
• Update and verify system data
• Obtain and verify clearance of underwriting conditions and prepare files for Closing
• Order generation of loan documents
• Coach and guide less experienced Processors
• Compose professional correspondence and emails using templates
• Provide status updates to Loan Officers and borrowers

Reverse Loan Processor III

Artificial Intelligence

• Own an assigned function within the organization's AI training and enablement work
• Design, develop, and maintain enablement programs, learning journeys, and resources for different business units and skill levels
• Translate technical AI capabilities into practical enablement by partnering with AI Engineers, Data Scientists, Product, and IT
• Design and facilitate workshops, webinars, hands-on labs, office hours, and other sessions
• Assess needs across teams and determine priorities, gaps, and approaches aligned with business goals and AI maturity levels
• Create original playbooks, FAQs, job aids, guides, tutorials, communications, and assessments
• Build and maintain an accurate, current, and searchable knowledge base
• Incorporate responsible AI, data-handling, privacy, and compliance standards into enablement work
• Monitor new AI tools and features and determine required updates
• Analyze AI usage trends and audience feedback to identify adoption barriers and improve effectiveness
• Deliver readiness, reinforcement, and launch materials for AI rollouts
• Define and track effectiveness measures, including adoption, proficiency, satisfaction, and question themes
• Stay current with AI trends, technologies, and enablement best practices
• Mentor or guide less experienced professional contributor staff
• Perform other duties as assigned

AI Training, Enablement Specialist

Risk

• Develop, implement, and monitor adherence to data governance policies, standards, and procedures
• Partner with business leaders, Product, Data & Technology teams, data stewards, owners, IT teams, and business stakeholders
• Elicit metadata, certify data, and research internal systems of record and publicly available data sources
• Identify, define, and maintain data definitions and metadata across business functions and data domains
• Review and document data translation and transformation requirements for the data warehouse
• Conduct data profiling, create and monitor data quality rules, perform root-cause analysis, and remediate data issues
• Maintain the data catalog with lineage, definitions, source and destination systems, transformations, reports, steward and custodian information, versioning, and audit trails
• Complete report certifications and validate dashboards and reports
• Identify process improvements and automate manual data governance processes
• Identify Personally Identifiable Information and define masking and special-handling rules
• Assess accuracy of new data sources and effectiveness of data-gathering techniques
• Design and develop custom Groovy workflows to automate data governance processes
• Design and configure metadata models representing organizational data assets
• Use or help implement Master Data Management tools
• Develop training materials, use-case documentation, and implementation specifications
• Define KPIs and document processes for monitoring data governance, cataloging performance, and data accuracy
• Mentor less experienced data professionals and share templates, reusable artifacts, and domain knowledge
• Participate in stakeholder reviews, design sessions, working groups, workshops, and training
• Provide data, reports, and information to management
• Track technology-related trends and errors and develop cross-functional solutions
• Resolve high-level issues and contribute to Information Technology decisions
• Monitor data catalog ingestion and triage lineage, ingestion, and performance issues
• Manage communications and stakeholder partnerships with senior leaders, managers, and staff
• Perform other duties as assigned

Senior Data Governance Analyst

Transaction Coordinator

• Assist originators in appointment setting with prospective and new applicants
• Provide new lead callbacks within 20 minutes and maintain a 35% lead-to-appointment conversion rate
• Manage client databases including lead tracker, MyCircle, and Zillow
• Send online pre-qualification links to new clients
• Pull and prepare web applications, update credit reports and AUS findings
• Set and confirm originator appointments and manage calendars
• Prepare and send thank-you cards to referral sources and new clients
• Act as a customer and referral-source point of contact within SAFE Act and privacy policy limitations
• Run credit on loans assigned to originators
• Request updates from pre-approved clients and referral sources
• Gather documentation from expired and pre-approved clients
• Coordinate, create, obtain compliance approval for, track, and distribute advertising materials
• Manage compliance-approved email marketing to realtors
• Monitor key dates for loan transactions
• Send loan forms, disclosures, agreements, and supporting documentation for completion and signature
• Manage originator databases and track active loans
• Maintain customer contact and answer basic inquiries
• Support collection and preparation of loan applications and documentation for processing
• Order 4506T, SSA, Credit Supplements, AccountCheck, and Work Number as needed
• Submit loan applications to processing and help resolve file issues
• Escalate processor conditions and assist with clearing loan conditions
• Provide administrative support through production and underwriting
• Provide loan status updates to referral sources
• Keep current with approved programs and software systems
• Provide clerical and administrative support as needed
• Operate under direct supervision with low independent judgment and escalate complex issues

Business Analyst

• Gather, analyze, validate, and document business and system requirements for Marketing and Marketing Technology initiatives
• Translate marketing requests into problem statements, desired outcomes, user stories, and acceptance criteria
• Document content models, reusable content blocks, SEO fields, social-sharing fields, and governance needs
• Define business measurement needs, dataLayer requirements, GTM configuration needs, and GA4 reporting expectations
• Support requirements for websites, landing pages, forms, content publishing, tracking, analytics, accessibility, and third-party tools
• Document current-state and future-state workflows, process flows, data flows, and system dependencies
• Partner with Engineering to clarify APIs, integrations, data mapping, performance, caching, and dependencies
• Document errors, permissions, stale data, and other non-happy-path scenarios
• Collaborate with Marketing, Product, Engineering, QA, Compliance, vendors, and other stakeholders
• Recommend changes and enhancements based on analysis and evaluation
• Work under broad direction with considerable latitude for independent action

Business Analyst II – Marketing

Community Manager

• Develop, maintain, and automate ROI dashboards to measure event performance, leads, pre-qualifications, conversions, partner impact, and DPA usage
• Collect and analyze event data using Salesforce, Power BI, Tableau, or similar tools/platforms
• Produce monthly and quarterly performance reports
• Create and refine workflows to capture event leads and integrate them into Salesforce and other CRM systems
• Track program metrics including registration-to-attendance ratios, lead-to-loan conversion, and community impact indicators
• Monitor partner engagement, post-event surveys, and NPS feedback
• Support planning, logistics, and execution of Homebuyer Readiness Fairs, Ready, Set, Own events, and similar initiatives across multiple markets
• Identify and secure venues; coordinate A/V, onsite staffing, materials, signage, and event-day operations
• Collaborate with regional Sales teams, Loan Officers, and branches to maintain event calendars and manage distribution of turnkey event kits
• Build and maintain relationships with nonprofit organizations, HUD-approved counseling agencies, and community sponsors
• Partner with Marketing on promotional campaigns, digital assets, and outreach messaging
• Track and manage event budgets, vendor contracts, and compliance with Guild brand and regulatory standards
• Provide actionable insights and performance metrics to Loan Officers and Regional Managers
• Maintain a library of event templates, checklists, post-event summaries, and best practices
• Assist with co-branded events and partnerships with nonprofits, DPA providers, and community organizations
• Support leadership with research, benchmarking, presentations, and program performance updates

Community Lending Analyst

System Administrator

• Manage and implement Microsoft 365 features for the organization
• Promote the health of Microsoft platforms and address failing automations, sprawl, and technical debt
• Build solutions meeting or exceeding business requirements on SharePoint, Power Platform, and Azure
• Track development efforts in Jira, Azure DevOps, or similar tools
• Partner with the business to maintain a prioritized backlog
• Champion adoption of Microsoft 365 services and support a maker community of citizen developers
• Create, maintain, and document policies, practices, and governance controls
• Build and maintain development best practices for Microsoft platforms
• Monitor feature releases, changes, and bugs related to Microsoft platforms
• Support and guide junior teammates and help resolve escalated issues
• Oversee and assign tasks to junior-level systems administrators and contractors
• Supervise work performed by junior teammates and contractors
• Perform other duties as assigned

Senior System Administrator – Microsoft Platforms

Data Analyst

• Partner with business unit leaders and Product, Data & Technology teams to assess data and analytics needs
• Elicit data requirements and research internal systems of record and publicly available data sources
• Requisition and obtain private data sources to support business needs
• Identify translation and transformation requirements for sourced data
• Improve sourced data quality through data curation, validation rules, and maintenance of Master Data tables
• Maintain the Logical Data Dictionary with data lineage, stewardship, custodianship, and versioning information
• Reconcile and validate dashboards and reports
• Document functional and non-functional requirements for data collection, loading, transformation, curation, processing, visualization, and insight distribution
• Identify process improvements, automation opportunities, scalable infrastructure redesigns, and optimized data delivery
• Provide actionable insights on customer acquisition, operational efficiency, and business performance metrics
• Identify PII and define masking, data-processing, and access-control rules
• Document Business Continuity Plan/Disaster Recovery and high-availability and recoverability requirements
• Assess data-source accuracy and data-gathering effectiveness
• Define KPIs and document processes for monitoring data warehouse performance and accuracy
• Mentor less experienced data professionals and share reusable artifacts and domain knowledge
• Participate in stakeholder reviews and design sessions
• Provide data, reports, and information to management
• Monitor trends and technology-related errors and develop cross-functional solutions
• Resolve high-level issues and contribute to technology direction decisions
• Monitor platform usage, database sizes, compute resources, and third-party costs
• Champion data transformation and maintain stakeholder partnerships
• Perform other duties as assigned

Senior Data Analyst

QA Engineer

• Provide direct people leadership for QA professionals, including performance management, coaching, development, feedback, and accountability
• Set expectations for quality, execution, ownership, communication, professional standards, and delivery partnership
• Assign work, establish priorities, and manage team capacity
• Coach team members in testing capability, technical judgment, automation understanding, leadership skills, and professional effectiveness
• Identify high-potential employees and create opportunities for expanded responsibility and career growth
• Build succession plans, bench strength, and long-term capability for critical QA roles
• Forecast staffing, capacity, and skill needs and recommend hiring, development, contractor, or resource planning actions
• Own quality outcomes across assigned products, teams, initiatives, or functional domains
• Ensure disciplined planning, execution, risk management, defect management, release readiness, and quality practices
• Make release readiness recommendations based on quality indicators, business impact, customer risk, and production stability
• Identify, mitigate, and escalate risks affecting customers, business operations, delivery confidence, or production outcomes
• Own adoption and execution of the QA automation strategy
• Establish expectations for automation coverage, reliability, maintainability, delivery integration, ownership, and measurable value
• Evaluate automation strategy, coverage, effectiveness, maintainability, and return on investment
• Establish, enforce, and improve QA standards, governance, operating models, delivery expectations, and quality practices
• Use metrics, trends, quality indicators, and feedback loops to identify risks, root causes, and improvement opportunities
• Serve as the primary QA leader for Development, Product, and Business stakeholders
• Partner across the software delivery lifecycle to improve requirements clarity, planning effectiveness, risk identification, testability, and delivery readiness
• Resolve ambiguity, ownership gaps, competing priorities, and cross-team issues
• Lead adoption of new practices, operating models, tools, and organizational changes
• Communicate status, risks, quality indicators, customer impact, and readiness decisions
• Manage up to 15 IT Quality Assurance Analyst direct reports and multiple indirect reports

IT QA Manager

Marketing Operations

• Direct and manage the marketing operations team, including project management and administration
• Manage projects and pipelines to ensure timely delivery of marketing campaigns
• Oversee marketing project management software, new hire orientation and training, and department policy, process, and procedure documentation
• Simplify systems and processes while avoiding customization bloat, technical debt, and over-engineered processes
• Identify short- and long-term scheduling and resource needs
• Develop and manage the annual marketing budget and resource projections
• Supervise marketing administration to ensure customer service, compliance, and efficient operations
• Monitor, measure, and analyze the effectiveness of marketing initiatives and programs
• Direct the development and implementation of marketing projects aligned with stakeholders and senior leadership
• Supervise the department and provide guidance, coaching, and feedback to marketing professionals
• Foster a high-performing, creative, and caring workplace culture
• Work with external vendors
• Perform other duties as assigned

Director, Marketing Operations

Director

• Oversee the company’s Loss Mitigation functions
• Manage and develop direct reports through objectives, coaching, feedback, and reviews
• Monitor direct-report productivity and reports for department efficiency and regulatory compliance
• Assign work and projects related to areas of expertise and supervision
• Ensure business processes are timely, accurate, and compliant with investor, company, state, and federal guidelines
• Monitor operational performance and metrics to maximize productivity, efficiency, service, and compliance
• Set goals, train, coach, guide, and recognize team members; own talent management for the Loss Mitigation organization
• Monitor licensing requirements and related processes
• Prepare the annual budget and manage monthly and annual department expense budgets
• Monitor escalated investor, compliance, and account issues and ensure timely, accurate responses
• Provide weekly and monthly productivity reports and trend/status updates to senior management
• Follow up on and remediate action items and deficiencies
• Provide oversight and guidance for internal and external audits, participate during audits, and respond to findings
• Monitor training development concerning investor rules, regulations, compliance criteria, internal policies, guidelines, and best practices
• Monitor departmental projects for prioritization, development, tracking, and implementation
• Work with the Senior Servicing Analyst to update and test systems and processes
• Work with the Leadership Team to update policies and procedures
• Lead through subordinate managers and direct reports; report to a member of the leadership team