Content Specialist

Guild Mortgage

. Create and maintain engaging, informative, and on-brand retail sales training content .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $30 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content development and instructional design, particularly within the mortgage or financial services industry. Proficient in creating engaging training materials and utilizing various content authoring tools and learning management systems.

Highest-signal resume keywords

Content DevelopmentInstructional DesignLearning Management SystemsMicrosoft Office SuiteMortgage Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationTraining Material DevelopmentVideo EditingData EntryVisual DesignEditingADA StandardsProficiency in PDF SoftwareProficiency in Microsoft WordProficiency in Microsoft Excel

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationHighly OrganizedDetail-OrientedAbility to Work Independently

Tools & Technologies

Content Authoring ToolsLearning Management SystemsSharePointCollaborative Cloud-Based ProgramsThird-Party Software Applications

Industry Keywords

Mortgage IndustryFinancial ServicesRegulatory UpdatesSales TrainingInternal Communication

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Create and maintain engaging, informative, and on-brand retail sales training content
Develop new hire training materials, knowledge articles, SharePoint sites and resources, and internal communication content
Regularly review and update training materials for campaigns, system enhancements, sales strategies, best practices, and regulatory updates
Ensure training materials are accessible through the LMS, SharePoint, and other appropriate channels
Collaborate with internal communication specialists to support announcements with job aids, images, and knowledge articles
Work with training and marketing subject matter experts to gather content requirements and ensure messaging accuracy
Conduct regular reviews and quality checks for accuracy, consistency, and effectiveness
Gather feedback from trainers and teammates and integrate improvements into training programs and materials
Support the Regional Sales Training Team, Salesforce Consultants, and Elevate Coaching Program
Collaborate with Marketing, Operations, Reverse Mortgage, and Joint Venture teams
Act independently under general direction and may mentor or guide less experienced professional contributors

Requirements

What you’ll need

Bachelor's Degree directly in a relevant field (Communications, Marketing, Education, Instructional Design) or equivalent, required
Minimum three years total work experience in positions with responsibility for processing mortgage foreclosures associated documents and timelines
Minimum two years' experience in the mortgage industry
Minimum three years' experience in content creation or training/education related role
Proven experience in content development and instructional design, preferably in the mortgage or financial services industry
Strong writing, editing, and visual design skills
Experience with video editing and ADA standards preferred
Proficiency in content authoring tools, learning management systems, and multimedia software
Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
Ability to adhere to process protocol and apply established protocols in a timely manner
Ability to work primarily Monday–Friday during the business week
Ability to travel 20–50%
Work is primarily sedentary with frequent use of a computer keyboard and mouse
Ability to accurately interpret audio and visual information in an office environment

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Pleasant work environment
Competitive compensation
Excellent benefits package