Director, Loss Mitigation

Guild Mortgage

. Oversee the company’s Loss Mitigation functions .

Posted 9/15/2026full-timeCalifornia • United StatesLead💰 $94,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expert-level knowledge of mortgage default and loss mitigation processes, regulatory compliance, and team management. Proficient in overseeing departmental operations, ensuring adherence to guidelines, and fostering a productive team environment.

Highest-signal resume keywords

Loss Mitigation ManagementMortgage Default ExpertiseRegulatory Compliance KnowledgeTeam Development and MentoringBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mortgage Loan DocumentationFederal Debt Collection LawsBankruptcy LawsStandard Operating ProceduresCFPB KnowledgeFDCPA KnowledgeProductivity ReportingOperational Performance MonitoringProcess ImprovementMetrics-Driven Decision Making

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsIndependent Judgment

Tools & Technologies

Microsoft Office SuiteSmartSheetsWikiCollaborative Cloud-Based ProgramsThird-Party Software Applications

Industry Keywords

Loss MitigationMortgage IndustryInvestor GuidelinesCompliance StandardsDepartmental Audits

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee the company’s Loss Mitigation functions
Manage and develop direct reports through objectives, coaching, feedback, and reviews
Monitor direct-report productivity and reports for department efficiency and regulatory compliance
Assign work and projects related to areas of expertise and supervision
Ensure business processes are timely, accurate, and compliant with investor, company, state, and federal guidelines
Monitor operational performance and metrics to maximize productivity, efficiency, service, and compliance
Set goals, train, coach, guide, and recognize team members; own talent management for the Loss Mitigation organization
Monitor licensing requirements and related processes
Prepare the annual budget and manage monthly and annual department expense budgets
Monitor escalated investor, compliance, and account issues and ensure timely, accurate responses
Provide weekly and monthly productivity reports and trend/status updates to senior management
Follow up on and remediate action items and deficiencies
Provide oversight and guidance for internal and external audits, participate during audits, and respond to findings
Monitor training development concerning investor rules, regulations, compliance criteria, internal policies, guidelines, and best practices
Monitor departmental projects for prioritization, development, tracking, and implementation
Work with the Senior Servicing Analyst to update and test systems and processes
Work with the Leadership Team to update policies and procedures
Lead through subordinate managers and direct reports; report to a member of the leadership team

Requirements

What you’ll need

High school diploma and some college; Bachelor’s degree in Finance, Business, or a related field preferred
Ten or more years total mortgage default, loss mitigation and short sale experience
At least five years in a supervisory role
Expert-level knowledge of conventional and government mortgage loan documents, processes, inter-relationships, standards, requirements, terminology, compliance, and regulatory requirements
Knowledge of federal debt collection laws and Federal Bankruptcy Laws
Knowledge of proper handling of other legal situations
Knowledge of Standard Operating Procedures, CFPB, and FDCPA preferred
Strong interpersonal and problem-solving skills
Proficiency with Microsoft Word, Excel, SmartSheets, and PowerPoint
Proficiency in Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications
Highly organized and detail-oriented
Ability to work in a fast-paced, metrics-driven environment
Excellent verbal and written communication skills
Limited supervision required
High level of independent judgment and decision-making
Ability to manage multiple priorities/projects in a deadline-driven environment
Ability to develop a team atmosphere and mentor team members
Travel: 5% or less
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
Ability to adhere to and apply process protocols in a timely manner
Work primarily during Monday–Friday business weeks

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Remote work arrangement after onboarding for eligible San Diego County candidates
Competitive compensation
Pleasant work environment