IT QA Manager

Guild Mortgage

. Provide direct people leadership for QA professionals, including performance management, coaching, development, feedback, and accountability .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $124,139 - $181,553 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in Quality Assurance, focusing on team development, automation strategy execution, and quality governance. Proficient in managing complex testing initiatives and ensuring delivery readiness through effective communication and risk management.

Highest-signal resume keywords

Quality Assurance LeadershipAutomation Strategy ExecutionTeam Development and CoachingRisk ManagementEnterprise Testing Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceTest AutomationBackend TestingAPI TestingData ValidationMicrosoft SQL ServerPerformance ManagementDefect ManagementRelease ReadinessMetrics Analysis

Soft Skills

Excellent CommunicationCoaching SkillsDecision MakingProblem SolvingCollaboration

Tools & Technologies

Microsoft Office SuiteWikiCollaborative Cloud-Based ProgramsThird-Party Software Applications

Industry Keywords

Quality GovernanceDelivery FrameworksOperating ModelsTesting PracticesMetrics-Driven Environment

Tech Stack

Tools & technologies

CloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Provide direct people leadership for QA professionals, including performance management, coaching, development, feedback, and accountability
Set expectations for quality, execution, ownership, communication, professional standards, and delivery partnership
Assign work, establish priorities, and manage team capacity
Coach team members in testing capability, technical judgment, automation understanding, leadership skills, and professional effectiveness
Identify high-potential employees and create opportunities for expanded responsibility and career growth
Build succession plans, bench strength, and long-term capability for critical QA roles
Forecast staffing, capacity, and skill needs and recommend hiring, development, contractor, or resource planning actions
Own quality outcomes across assigned products, teams, initiatives, or functional domains
Ensure disciplined planning, execution, risk management, defect management, release readiness, and quality practices
Make release readiness recommendations based on quality indicators, business impact, customer risk, and production stability
Identify, mitigate, and escalate risks affecting customers, business operations, delivery confidence, or production outcomes
Own adoption and execution of the QA automation strategy
Establish expectations for automation coverage, reliability, maintainability, delivery integration, ownership, and measurable value
Evaluate automation strategy, coverage, effectiveness, maintainability, and return on investment
Establish, enforce, and improve QA standards, governance, operating models, delivery expectations, and quality practices
Use metrics, trends, quality indicators, and feedback loops to identify risks, root causes, and improvement opportunities
Serve as the primary QA leader for Development, Product, and Business stakeholders
Partner across the software delivery lifecycle to improve requirements clarity, planning effectiveness, risk identification, testability, and delivery readiness
Resolve ambiguity, ownership gaps, competing priorities, and cross-team issues
Lead adoption of new practices, operating models, tools, and organizational changes
Communicate status, risks, quality indicators, customer impact, and readiness decisions
Manage up to 15 IT Quality Assurance Analyst direct reports and multiple indirect reports

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field required
Minimum six years of experience in QA role(s)
At least two years spent in a manager-level role(s) required
Minimum two years of supervisory experience preferred
Experience leading QA professionals and achieving results through teams
Experience leading testing efforts across complex initiatives, portfolios, or delivery areas
Strong understanding of enterprise testing practices, automation strategies, operating models, delivery frameworks, and quality governance
Experience leading teams that use test automation and integrating automation into delivery practices
Experience evaluating automation effectiveness, establishing automation expectations, and holding teams accountable for automation outcomes
Experience with backend, API, data validation, or Microsoft SQL Server testing practices preferred
Excellent verbal and written communication skills required
Ability to work in a fast-paced, metrics-driven environment
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Ability to operate standard office equipment and keyboards
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
Work primarily during Monday–Friday business week
Travel 5% or less

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
LTD insurance
401(k) with employer match
Competitive compensation
Pleasant work environment