Systems Analyst II

Guild Mortgage

. Provide system support, user administration, and configuration of Production Operations and Sales systems .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Loan Origination Systems, user administration, and system configuration, while effectively collaborating with cross-functional teams to enhance operational efficiency. Proficient in software testing procedures and advanced Microsoft Excel functionalities to support process improvements and user acceptance testing.

Highest-signal resume keywords

Loan Origination SystemsUser Acceptance TestingMicrosoft Office 365Software Testing ProceduresCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryConfiguration SettingsReportingTroubleshootingPost-Production ValidationAutomationLean ConceptsVLOOKUPPivot TablesArrays

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsTeam CollaborationAdaptability

Tools & Technologies

Microsoft Office SuiteSharePoint AdministrationCollaborative Cloud-Based ProgramsThird-Party Software ApplicationsHuman-Computer Interaction

Industry Keywords

Mortgage IndustryOriginationUser ScenariosBug ReportingMetrics-Driven Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide system support, user administration, and configuration of Production Operations and Sales systems
Support Loan Origination Software and vendor applications
Develop policies and procedures for configuration settings and reporting on Loan Origination Systems
Respond to Operations/Sales escalation desk tickets and escalate as needed
Resolve issues escalated by junior teammates
Partner with Business Analysts and Product Owners to define system requirements
Troubleshoot and resolve user interface issues
Escalate system outages and bugs to Operations/Sales training and communication teams
Implement user acceptance testing strategies
Perform Post-Production Validation as needed
Support process improvements using Automation and Lean concepts
Provide feedback to Training teams and assist in developing training materials
Test reported defects, validate system issues, and provide feedback to Business Analysts
May guide less experienced staff or student employees
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's Degree in computer, business or related field
Bachelor's Degree directly related to the position or equivalent, preferred
Minimum three years' experience in mortgage industry, preferably with origination
Ability to organize and manage multiple priorities simultaneously
Ability to work independently or within a team
Accurate data entry
Strong interpersonal and customer service skills
Excellent interpersonal, verbal, and written communication skills
Knowledge of software testing procedures, user scenarios, and bug reporting/validation
Good understanding of technical equipment and software packages
Understanding of systems and processes supporting internal and external customers
Knowledge of Microsoft Office 365 tools and SharePoint administration
Advanced Microsoft Excel functionality, including VLOOKUP, Pivot Tables, and Arrays, preferred
Experience with usability and/or training on human-computer interactions and workflow best practices, preferred
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications
Ability to learn and adapt to new technologies and techniques
Ability to work in a fast-paced, deadline-driven, metrics-driven environment
Ability to work with geographically dispersed teams
Ethical commitment to company values
Work is primarily sedentary with mobility in an office setting
Ability to operate standard office equipment and keyboards
Ability to accurately interpret sounds and associated meanings at interpersonal-conversation volume
Travel 5% or less
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions
Monday-Friday business-week schedule; occasional nights or weekends may be necessary

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D
LTD
401(k) with employer match
Pleasant work environment
Competitive compensation