Employee Relations Specialist

Gulf Coast Blood

. Manage complex employee relations matters and workplace investigations .

Posted 9/24/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex employee relations and conducting thorough workplace investigations while ensuring compliance with federal and state employment laws. Proficient in conflict resolution, performance management, and delivering training to enhance workplace culture and accountability.

Highest-signal resume keywords

Employee Relations ManagementWorkplace InvestigationsConflict ResolutionUnemployment Claims ManagementFederal and State Employment Law Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workplace InvestigationsConflict ResolutionPerformance ManagementData AnalysisDocumentationInterviewingFact-FindingTraining DevelopmentCase ManagementPolicy Interpretation

Soft Skills

Strong Written CommunicationAnalytical SkillsCoachingObjectivityProfessionalism

Tools & Technologies

Microsoft OfficeHuman Resources Information SystemsCase-Management Tools

Certifications & Qualifications

PHRSPHRSHRM-CPSHRM-SCP

Industry Keywords

Employee RelationsWorkplace BehaviorComplianceHealthcareNonprofitLabor RelationsOrganizational DevelopmentMulti-Location Organization

About the role

Key responsibilities & impact

Manage complex employee relations matters and workplace investigations
Conduct prompt, thorough, fair, and impartial investigations into complaints, misconduct, harassment, discrimination, retaliation, policy violations, and workplace behavior
Develop investigation plans, interview witnesses, gather and evaluate evidence, assess credibility, and determine whether allegations are substantiated
Prepare objective investigation reports, findings, and recommended actions
Maintain confidential investigation and employee relations case files and track cases through resolution
Coordinate with People and Culture leadership and legal counsel on complex, high-risk, or legally sensitive investigations
Serve as a primary contact for employee complaints, workplace conflicts, and employee relations concerns
Facilitate difficult conversations, coach managers, and recommend interventions such as mediation, coaching, corrective action, or referrals
Manage unemployment claims, agency requests, appeals, hearing preparation, deadlines, and records
Prepare position statements, timelines, exhibits, and materials for unemployment proceedings
Represent the organization during unemployment hearings when authorized
Interpret and administer People and Culture policies and support compliance with federal, state, and local employment laws
Assist with employment policy development, revision, communication, implementation, audits, reporting, and record retention
Coach managers on performance expectations, feedback, documentation, attendance, conduct, and performance issues
Review performance improvement plans, warnings, corrective actions, termination reviews, and separation meetings
Develop and deliver training on investigations, respectful workplaces, conflict resolution, performance management, documentation, and policy compliance
Analyze employee relations data, prepare leadership reports, and recommend process, policy, and communication improvements
Participate in People and Culture programs supporting engagement, retention, accountability, and workplace culture
Perform other job-related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in human resources, business administration, organizational development, psychology, labor relations, or a related field
Five to seven years of progressive human resources experience, including significant responsibility for employee relations, workplace investigations, conflict resolution, compliance, and performance management
Demonstrated experience independently conducting complex workplace investigations
Experience managing unemployment claims, appeals, and hearing preparation
Experience participating in or representing an organization during unemployment hearings
Working knowledge of applicable federal and state employment laws and sound employee relations practices
Experience advising leaders on employee complaints, performance concerns, workplace conduct, attendance, corrective action, and employment separations
Strong interviewing, fact-finding, documentation, analytical, and conflict-resolution skills
Strong written communication skills, including the ability to prepare clear, concise, and objective investigation reports
Ability to interpret policies and apply organizational standards consistently
Ability to manage multiple confidential and time-sensitive cases
Ability to remain objective, professional, and composed during complex or emotionally charged situations
Proficiency with Microsoft Office applications, human resources information systems, and case-management or recordkeeping tools
Professional certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred
Formal training or certification in workplace investigations, mediation, conflict resolution, or employee relations preferred
Experience working in a healthcare, nonprofit, operational, regulated, or multi-location organization preferred
Experience using an employee relations case-management system preferred
Experience analyzing employee relations data and preparing leadership reports preferred
Bilingual English and Spanish communication skills preferred
Experience developing and delivering training for employees and managers preferred
Standard business hours, Monday–Friday; 8am–5pm
Occasional off-site visits to regional offices

Benefits

Comp & perks

Career advancement
Engaging and exciting opportunity to SAVE LIVES
Hybrid work arrangement (combination of in-office and remote work)
Occasional off-site visits to regional offices