Operations Coordinator

Gumro & Associates

. Coordinate Independent Contractor couriers to ensure timely and compliant transport of critical healthcare shipments .

Posted 10/22/2026full-timeBolingbrook • Illinois • United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare logistics, including HIPAA compliance and cold chain management, while effectively coordinating courier operations and ensuring timely delivery of critical shipments. Proficient in maintaining compliance documentation and fostering strong relationships with clients and couriers.

Highest-signal resume keywords

Healthcare Logistics PracticesHIPAA ComplianceCold Chain RequirementsMicrosoft Office ProficiencySix Sigma Green Belt Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route CoordinationInventory ManagementTemperature-Controlled Shipment HandlingCompliance DocumentationOrder Picking and Packing

Soft Skills

Attention to DetailEffective CommunicationIndependent JudgmentProactive Problem SolvingRelationship Building

Tools & Technologies

Dispatch BoardsScanning ProceduresOperational Software Applications

Certifications & Qualifications

Bloodborne Pathogens TrainingHAZMAT TransportationTemperature-Controlled Packaging

Industry Keywords

Courier ServicesSupply Chain SupportMedical Specimens HandlingTime-Critical DeliveriesChain-of-Custody Records

About the role

Key responsibilities & impact

Coordinate Independent Contractor couriers to ensure timely and compliant transport of critical healthcare shipments
Monitor dispatch boards for route coverage, driver check-ins, and on-time delivery of STAT and temperature-sensitive shipments
Coordinate route assignments and changes, communicate updates, and reconcile route sheets with shipment paperwork
Provide real-time support to couriers, troubleshoot service issues, and arrange backup STAT coverage
Address and escalate delivery delays, service interruptions, missing freight, client concerns, and compliance issues
Reroute or personally execute deliveries during emergencies or critical service escalations
Receive, unpack, and inspect incoming shipments
Pick and pack orders according to shipment requirements
Review and maintain inventory accuracy and condition
Inspect and document vehicle compliance with insulation, refrigeration, and safety equipment requirements
Verify courier compliance with HIPAA, PPE, uniform, identification, and customer-specific protocols
Conduct cold chain compliance checks and document temperature-controlled shipment conditions
Maintain chain-of-custody records, delivery confirmations, and compliance documentation
Complete daily client-specific service reports, compliance logs, route performance reports, and exception reports
Assist with sourcing and onboarding new couriers and maintain their required documentation
Follow company procedures, safety guidelines, regulatory requirements, and customer requirements
Maintain a clean, safe, and organized work area

Requirements

What you’ll need

Familiarity with healthcare logistics practices, including HIPAA compliance, cold chain requirements, proper handling of medical specimens, and time-critical deliveries
Ability to understand and follow software applications, scanning procedures, and related operational processes
Strong attention to detail and ability to communicate clearly and effectively with drivers, customers, and healthcare clients
Ability to exercise independent judgment to plan, prioritize, and organize competing tasks and deadline-driven responsibilities
Proactive, resourceful, and able to work effectively in a fast-paced, time-sensitive healthcare delivery environment
Ability to develop and maintain meaningful business relationships with customers
Basic proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Must maintain a valid driver's license and a clean, functional vehicle
Ability to read small print
Ability to lift and move up to 75 pounds on occasion
Ability to work overtime as needed
College Degree preferred OR High School Diploma/GED with equivalent relevant experience
Certifications such as Bloodborne Pathogens Training, HAZMAT Transportation, or Temperature-Controlled Packaging are a plus
Previous experience in healthcare logistics, courier services, or supply chain support preferred
Six Sigma Green Belt Certification preferred

Benefits

Comp & perks

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
Paid Sick Time (for part-time positions)