Gumro & Associates

Manager

• Manage $10M to $15M of revenue across an assigned geography
• Manage Operations Managers and On-Site Coordinators
• Ensure transportation services exceed customer expectations and meet budgeted financial goals
• Monitor customer service performance and resolve issues with immediate resolution and action plans
• Ensure Operations Managers meet with clients and complete visit documentation
• Meet with customers quarterly to assess service
• Monitor company KPIs and customer metrics
• Lead implementation of new business as needed
• Monitor recruiting efforts and courier resource availability
• Monitor Courier Job Acceptance Logs
• Monitor independent-contractor compliance with contractual requirements
• Ensure gross margin exceeds budgeted targets
• Review and approve driver-pay activities
• Identify and implement margin-improvement opportunities
• Develop and coach direct reports through training and experiential learning
• Monitor Operations Managers’ activities and effectiveness

Area Manager

Compliance

• Process, review for compliance, enter data, and file Independent Contractor records
• Maintain departmental records through timely and accurate paperwork processing
• Review requests to set up new Independent Contractors and verify contracts and required documentation against company and legal standards
• Run and analyze MVR reports and background checks
• Follow up with Operations Managers regarding missing or illegible contracting paperwork
• Assist Operations with contracting issues and process questions
• Enter Independent Contractor data into industry-specific software
• Assign vendor numbers to new Independent Contractors and communicate assignments to Operations
• Respond to Independent Contractor inquiries about driver opportunities, contracting requirements, and driver-related issues
• Prepare reports and conduct analysis
• Maintain Independent Contractor files, including daily filing
• Serve as primary communicator between internal field operations staff and outside inquiries
• Perform other duties as assigned

Area Manager

IC Compliance Specialist