Operations Manager

Gumro & Associates

. Manage and coordinate transportation services for an assigned group of customers .

Posted 10/22/2026full-timeBolingbrook • Illinois • United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing transportation services and logistics, with a strong focus on customer service and relationship building. Proficient in route management, utilizing Independent Contractors, and ensuring compliance with contractual requirements.

Highest-signal resume keywords

Logistics/Courier Route ManagementCustomer ServiceIndependent Contractor Relationship ManagementMicrosoft Outlook, Excel, and Word ProficiencySix Sigma Green Belt Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route SchedulingService Issue ResolutionDelivery Incident ReportsGross Margin MonitoringDriver Pay Activities

Soft Skills

Excellent Interpersonal SkillsEffective Verbal and Written CommunicationIndependent JudgmentOrganizational Skills

Tools & Technologies

ECMobile

Certifications & Qualifications

Six Sigma Green Belt Certification

Industry Keywords

Transportation ServicesIndependent ContractorsContractual RequirementsCustomer Reports and Audits

About the role

Key responsibilities & impact

Manage and coordinate transportation services for an assigned group of customers
Identify, transmit, and satisfy customer needs using Independent Contractors as delivery drivers
Meet frequently with clients, build relationships, and complete visit documentation
Review OTD, Piece Scan, and Location Scan by account
Create, review, and resolve service issues using Delivery Incident Reports
Complete customer reports and audits
Meet potential Independent Contractors to verify candidate capabilities
Discuss routes, stops, issues, client concerns, and scanning with Independent Contractors
Orient Independent Contractors to client standards and SOPs and enter information into the system
Monitor services to ensure contractual requirements are met
Troubleshoot eCMobile issues
Plan route coverage and route changes and communicate with Independent Contractors
Ensure services are performed in a timely manner
Negotiate contracted services and settlements with Independent Contractors
Monitor gross margin by account against budget targets
Complete driver pay activities, including special order, service type, and manual adjustments
Perform other assigned duties

Requirements

What you’ll need

Experience with utilizing Independent Contractors, logistics/courier route management, route scheduling, and customer service
Excellent interpersonal skills for driver and customer interactions
Effective verbal and written communication skills at all organizational levels
Independent judgment to plan, prioritize, and organize competing or deadline-driven tasks
Understanding of the independent contractor relationship
Ability to work from home with travel throughout the assigned area as required
Ability to work additional hours for operational issues when necessary
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver’s license and clean, functional vehicle required
Ability to lift up to 50 pounds occasionally
College Degree with some experience OR High School Diploma with equivalent combination of education and experience
Six Sigma Green Belt Certification preferred

Benefits

Comp & perks

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
Inclusive culture with a sense of belonging
Long-term career development opportunities