Operations Manager

Gumro & Associates

. Manage and coordinate transportation services for an assigned group of customers .

Posted 11/5/2026full-timeDanbury • Connecticut • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing transportation services and logistics, with a strong focus on customer service and contractor relationship management. Proficient in route scheduling, performance metrics analysis, and compliance monitoring.

Highest-signal resume keywords

Logistics/Courier Route ManagementIndependent Contractor UtilizationCustomer ServiceMicrosoft Outlook, Excel, and Word ProficiencySix Sigma Green Belt Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route SchedulingPerformance Metrics AnalysisService Issue ResolutionContract NegotiationDriver Pay ActivitiesRoute Coverage PlanningDelivery Incident ReportingContractual Compliance MonitoringCustomer Reporting and AuditsTroubleshooting eCMobile Issues

Soft Skills

Excellent Interpersonal SkillsEffective Verbal CommunicationEffective Written CommunicationIndependent JudgmentOrganizational Skills

Certifications & Qualifications

Six Sigma Green Belt Certification

Industry Keywords

Transportation ServicesIndependent ContractorsDelivery DriversClient StandardsOperational IssuesGross Margin MonitoringRoute ChangesCustomer Needs AssessmentFunctional Vehicle RequirementWeight Lifting Capability

About the role

Key responsibilities & impact

Manage and coordinate transportation services for an assigned group of customers
Identify, transmit, and satisfy customer needs by contracting and utilizing Independent Contractors as delivery drivers
Meet with clients frequently, build relationships, and complete visit documentation
Review on-time delivery, piece scan, and location scan metrics by account
Create, review, and resolve service issues using Delivery Incident Reports
Complete customer reports and audits
Recruit and assess potential Independent Contractors
Meet with Independent Contractors to discuss routes, stops, issues, client concerns, and scanning
Orient Independent Contractors to client standards and standard operating procedures
Monitor contractor services and contractual compliance
Troubleshoot eCMobile issues
Plan route coverage and route changes and communicate with Independent Contractors
Ensure timely service delivery
Negotiate contracted services and settlements with Independent Contractors
Monitor gross margin by account against budget targets
Complete driver pay activities and adjustments

Requirements

What you’ll need

Experience with utilizing Independent Contractors, logistics/courier route management, route scheduling and customer service
Excellent interpersonal skills for driver and customer interactions
Effective verbal and written communication skills
Independent judgment to plan, prioritize, and organize competing or deadline-driven tasks
Understanding of the independent contractor relationship
Ability to work from home with travel throughout the assigned area
Ability to work additional hours for operational issues when necessary
Proficiency in Microsoft Outlook, Excel, and Word
Valid driver’s license and clean, functional vehicle
Ability to lift up to 50 pounds occasionally
College degree with some experience, or high school diploma with equivalent combination of education and experience
Six Sigma Green Belt Certification preferred

Benefits

Comp & perks

401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
Inclusive culture with career development and growth opportunities