Employee Relations Manager

Gusto

. Manage, mentor, and coach a team of Employee Relations Partners .

Posted 10/7/2026full-timeDenver • Colorado • United StatesSeniorLead💰 $150,640 - $185,789 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Employee Relations management, including leading investigations, performance management, and mentoring teams. Proficient in employment law and data analysis to drive informed decision-making and process improvements.

Highest-signal resume keywords

Employee Relations ManagementEmployment Law KnowledgeTeam LeadershipData LiteracyAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee InvestigationsPerformance ManagementCase ManagementDocumentation StandardsProcess ImprovementRisk AssessmentCoaching PlansPIPsDisciplinary ActionsMetrics Tracking

Soft Skills

CoachingMentoringJudgmentAdaptabilityCommunication

Tools & Technologies

AI ToolsHR Metrics Software

Certifications & Qualifications

Bachelor's Degree in Human ResourcesAdvanced Degree or JD (Preferred)

Industry Keywords

EEOCADAFMLAFLSAEmployee Relations

About the role

Key responsibilities & impact

Manage, mentor, and coach a team of Employee Relations Partners
Set documentation and process-flow quality standards, oversee caseload distribution, and drive continuous process improvement
Lead or oversee complex, high-risk workplace investigations and maintain thorough case-management documentation
Partner with Legal to reduce organizational and legal risk
Own performance-management casework, including coaching plans, PIPs, disciplinary actions, and exits
Translate codes of conduct and other policies into consistent, fair practices across departments
Enable managers on performance management, difficult conversations, and structural team changes
Track ER metrics and case trends and recommend actions to managers and People Partners/HRBPs
Advise senior business leaders on complex personnel decisions
Prioritize and resolve employee-relations matters according to risk and complexity
Use AI to synthesize case trends, draft documentation, and identify patterns in ER data while protecting sensitive information

Requirements

What you’ll need

Bachelor's degree in human resources, business administration, or a related field; an advanced degree or JD is a plus
7–10+ years of progressive HR or Employee Relations experience, including direct ownership of ER casework
Demonstrated experience leading or supervising a team
Deep knowledge of employment law, including EEOC, ADA, FMLA, and FLSA
Experience conducting employee investigations, including interviewing, assessing facts, documenting findings, and partnering with Legal
Strong coaching and mentoring skills
Excellent judgment navigating ambiguity
Strong data literacy and ability to use case trends and ER metrics
Experience operating in a fast-scaling technology company
Comfort with frequent organizational changes and distributed/hybrid team dynamics
Active use of AI tools relevant to the role and willingness to develop AI fluency
Ability to protect sensitive information and recognize when human judgment is required

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Flexible work arrangement, including approved work from locations other than a Gusto office
Secure, reliable, and consistent internet connection requirement for approved non-office work locations
Reasonable accommodations for qualified individuals with disabilities and disabled veterans
Medical or religious accommodations during the candidate journey