Gusto

Recruitment

• Develop and execute a multi-year strategy for transforming recruiting processes
• Analyze end-to-end candidate and hiring lifecycle workflows from requisition intake through offer and onboarding handoff
• Redesign processes using Lean, service design, and automation principles
• Consult with technical partners on tooling, AI, and agentic solutions such as InviteOS
• Build business cases quantifying operational impact, experience improvements, and ROI
• Prioritize transformation initiatives based on impact, scalability, and strategic objectives
• Define, track, and report recruiting metrics
• Diagnose root causes behind unmet KPIs and drive resolution
• Implement technology solutions improving recruiting operational efficiency
• Evaluate workflow automation, AI, integrations, self-service capabilities, and system enhancements
• Own transformation of recruiting workflows, requisition management, and interview/offer processing
• Ensure operational accuracy, compliance, and service-level achievement across the hiring pipeline
• Lead candidate-facing support and experience across the hiring journey
• Improve service delivery through knowledge management, self-service, case management, and interview/scheduling improvements
• Develop candidate experience metrics and improve satisfaction and time-to-fill outcomes
• Define operational standards, process ownership, documentation, and governance
• Create KPI dashboards for efficiency, quality, service levels, cycle times, automation adoption, and candidate experience
• Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience
• Build organizational capability in process improvement and change management
• Influence senior stakeholders across Recruiting, People Tech, Finance, IT, Security, and Legal
• Lead cross-functional initiatives across multiple organizations
• Establish a transformation roadmap and deliver measurable process improvements, reduced manual work, improved candidate experience, standardized metrics, and a continuous-improvement culture

Recruiting Operations and Transformation Lead

Learning and Development

• Define the product roadmap for an agile capability framework across individual contributor and leadership tracks, embedding AI-native competencies
• Manage the capability framework as a live product using user needs, performance data, and business strategy
• Co-create, build, and ship blended learning experiences with content designers through iterative development cycles
• Establish the strategic vision for core enablement programs using a hub-and-spoke model
• Own modular content architecture and automated governance, including chunking, tagging, and dynamic updates
• Analyze skill data, validate capabilities, and align learning investments with business goals alongside HR business partners and executives
• Write functional and technical requirements for the capability engine with People Technology teams
• Productize learning experiences within HR technology platforms and daily workflows
• Diagnose emerging capability needs and translate operational priorities into training and actionable guidance for executive and business leaders

Talent Development Leader, Foundational Talent Products

Full-stack Engineer

• Design, build, and ship services and APIs for money movement and financial integrations
• Work on payments, settlements, reconciliation, and corrections involving real customer funds
• Build and support workflows including payroll integration, KYB/KYC, 401(k) loans, billing and invoicing, and IRA
• Partner with product, compliance, and operations to scope work and deliver production-ready solutions
• Debug production issues and improve reliability, observability, and operational tooling
• Collaborate with engineering teams to integrate shared systems and platforms
• Mentor engineers solving complex technical problems at large scale
• Write clear, reliable, well-tested code that ships quickly and scales well
• Build products customers genuinely love

Staff Software Engineer, Financial Platform

Product Manager

• Own roadmap initiatives spanning Gusto financial services, helping workers make financial progress across spending, saving, credit, and money management
• Ship consumer banking experiences across onboarding, activation, everyday usage, retention, engagement, and customer support
• Take responsibility for business outcomes of the workstream
• Serve as the fintech infrastructure and payments expert, untangling complexity and shipping durable systems
• Build consumer features enabled by Gusto’s position in the payroll ecosystem
• Understand hourly and salaried workforces to craft product narratives and create financial progress
• Collaborate with Product, Engineering, Design, Data, Risk, Compliance, Legal, and Operations teams
• Evaluate and execute opportunities with external vendors such as issuing banks, card processors, and banking infrastructure providers
• Define KPIs around activation, funding, engagement, and retention, using data to drive prioritization and iteration

Staff Product Manager, Consumer Banking

• Own and deliver core workstreams across small business banking, including application and identity verification, account linking, funding, payments, cards, servicing, and customer-facing product surfaces
• Own growth and adoption from acquisition through funded, active accounts, with continuous funnel experimentation
• Take responsibility for business outcomes as a true workstream owner
• Serve as the fintech infrastructure and payments expert who untangles complexity and ships durable systems
• Use Gusto's payroll ecosystem to build banking features unique to its position
• Define how banking connects to the Gusto platform and make the account the default funding source for business operations
• Design self-serve experiences that resolve customer friction in-product
• Coordinate daily with Product, Engineering, Design, Data, Risk, Compliance, Legal, and Operations
• Partner with external vendors, including partner banks, banking infrastructure providers, and card processors
• Understand small-business cash-flow uncertainty and team-spending dynamics to craft effective product narratives
• Define and own KPIs for account opening, funding, deposit growth, and primacy; use data to prioritize, learn, and iterate

Product Manager, Business Money – SMB Banking

Account Manager

• Assist Channel Partners, including Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform
• Consult with and support current and new Channel Partners via phone and email
• Educate Partners about Gusto Pro and match platform offerings to client needs
• Provide advisory sales guidance and assist with onboarding
• Manage high-volume outbound emails and calls across discovery, qualification, sales, decision/commitment, and onboarding stages
• Make at least 70 calls per day, with approximately 75% of talk time focused on sales activities
• Maintain accurate notes for Leads and Accounts in Salesforce
• Use phone and email cadences, talk tracks, and other strategies to advise Partners and Clients
• Educate Partners about the partnership program and certification process
• Lead discussions to help Partners leverage Gusto Pro for successful business outcomes
• Drive awareness and usage of new or updated Gusto Pro features and integrations
• Support Clients through implementation and account setup
• Address customer needs and concerns with empathy and product knowledge
• Present solutions through advisory selling
• Participate in community and career development opportunities

Junior Account Manager

General

• Serve as the primary point of contact for plan sponsors and employers terminating their plan or transferring to another provider
• Provide empathetic, clear, and timely support via phone and email
• Manage multi-step offboarding and transfer workflows end-to-end
• Coordinate across Operations, Compliance, Finance, and other internal teams
• Investigate complex issues, identify root causes, and resolve customer issues
• Balance inbound phone support and email while meeting quality, CSAT, response-time, and first-response benchmarks
• Collaborate cross-functionally to resolve blockers and escalate when needed
• Identify offboarding friction trends and share actionable insights to improve processes and products
• Manage Talkdesk, Salesforce, Slack, Google Suite, Confluence, and Jira simultaneously
• Escalate complex or high-stakes situations strategically through resolution
• Handle emotionally charged customer conversations with empathy and active listening
• Leverage AI tools to work efficiently and deliver faster solutions

Retirement Offboarding Specialist

Onboarding Specialist

• Support new clients as they begin using Gusto 401(k)
• Help small businesses set up their 401(k) plans
• Serve as the first point of contact for B2B customers via phone and email
• Monitor onboarding progress and proactively follow up with clients
• Guide clients through plan setup and Gusto 401(k) platform adoption
• Educate clients about 401(k) concepts and regulatory requirements
• Identify and escalate potential compliance or setup issues
• Collaborate with internal teams, especially Sales, to deliver a seamless onboarding experience
• Share client feedback to improve processes and customer-facing platforms
• Manage Talkdesk, Salesforce, Slack, Google Suite, Confluence, and Jira while handling sensitive information

Retirement Onboarding Coordinator

Account Executive

• Drive expansion revenue through inbound and outbound customer outreach
• Execute multi-touch call and email outreach cadences
• Conduct at least 6 consultative calls daily to identify upsell and cross-sell opportunities
• Prospect within Gusto’s existing customer base
• Demonstrate additional product value using knowledge of the People Platform
• Update Salesforce with detailed notes and track opportunities
• Collaborate with Sales, Product, and Marketing to optimize messaging
• Own and achieve a monthly ARR quota through upsells and cross-sells
• Use AI-powered workflows daily and provide feedback to improve tools and processes
• Make approximately 60 dial attempts per day and send personalized follow-up emails
• Participate in daily huddles with the PE to review priorities and top-priority opportunities
• Collect customer insights to refine outreach strategies and product messaging
• Contribute to approximately $109,000 in monthly incremental ARR targets

Expansion Account Executive

Operations

• Supervise and validate AI outputs for fraud and ACH risk cases originating from partner and API activity
• Document anomalies and opportunities for model improvement
• Use AI tools such as Claude and Gemini to improve workflows
• Own and optimize operational task queues
• Investigate flagged activity and validate high-impact findings
• Take action to mitigate risk while minimizing friction for legitimate partners and end customers
• Investigate complex, high-value, white-glove, and edge cases that AI cannot confidently resolve
• Turn investigation findings into reusable AI training examples
• Identify trends and patterns in partner and API traffic
• Experiment with automation and workflow simplification using AI tools
• Collaborate with risk, product, engineering teams, external partners, and developers
• Monitor AI performance and provide feedback on edge cases
• Support escalations as a subject matter expert in partner and embedded payroll risk

APEX Risk Operations Analyst

• Advise Sales, Revenue, and Marketing leaders on what talent to hire, including profiles, levels, compensation, and candidate attributes
• Present talent landscapes, market mapping, competitor structures, compensation benchmarks, and hiring timelines
• Run hiring intakes and align teams on success criteria
• Provide calibration and interview quality feedback to hiring managers and panelists
• Activate and grow a GTM talent network and talent communities
• Own full-cycle recruiting across Sales, Revenue Operations, and Marketing
• Build relationships across Compensation, People Partners, Executive Ops, and Finance
• Manage approvals, leveling questions, and offers
• Flag hiring risks early and recommend solutions
• Use AI for sourcing, market research, interview preparation, and reporting
• Build reporting and conduct data-led hiring reviews
• Advocate for candidate and hiring partner experience and improve recruiting processes

Senior GTM Recruiter

• Design, build, and ship services and APIs for money movement and financial integrations
• Work on payments, settlements, reconciliation, and corrections involving real customer funds
• Build and support payroll integration, KYB/KYC, 401(k) loans, billing and invoicing, and IRA workflows
• Partner with product, compliance, and operations to scope work and deliver production-ready solutions
• Debug production issues and improve reliability, observability, and operational tooling
• Collaborate with engineering teams on shared systems and platforms
• Mentor engineers solving complex technical problems at scale
• Write clear, reliable, well-tested code that ships quickly and scales
• Build products customers love

Staff Software Engineer, Financial Infrastructure

• Own end-to-end delivery of net-new product areas from technical design through shipping
• Use AI to improve engineering workflows and help build AI-native product experiences, including MCP tools
• Partner with Product, Design, Data Science, and GTM to identify problems, prototype solutions, and iterate quickly
• Make architecture and data-modeling decisions for novel problems
• Build and maintain full-stack features, including backend APIs and frontend UI
• Contribute to product framing, design tradeoffs, and GTM considerations
• Help define engineering practices and technical foundations for an early-stage team
• Build the next chapter of Gusto Solo, an all-in-one platform for solopreneurs and their accountants

Staff Software Engineer

• Design, build, and test Gusto's core billing platform, including usage jobs, subscriptions, orders, invoice generation, payments, reporting, and accounting integrations
• Mentor engineers solving complex technical problems at large scale
• Help scale Gusto's Ruby/Rails and JavaScript/React applications
• Collaborate with Product Engineering, Product Management, Data, and Design teams to understand customer pain points and develop solutions
• Prototype, iterate, and launch products daily
• Build products customers value
• Shape architecture early in the design process
• Improve and maintain a high-throughput transactional billing platform
• Build self-service internal features and APIs
• Own platform performance after launch
• Enable product teams to launch new products and support billing models such as multi-entity and multi-currency anniversary billing

Staff Software Engineer, Invoicing and Billing

• Lead the technical development of a new Entity Management product that reduces compliance burdens for entrepreneurs
• Execute key technical initiatives within the team roadmap
• Collaborate with Product Management, Design, Customer Support, and Marketing
• Mentor and guide engineers
• Develop the team’s software development process and technical approaches
• Implement new functionality in legacy systems to support the new customer base
• Serve as a technical leader by designing solutions and overcoming technical challenges
• Participate in code reviews and provide constructive feedback
• Build and maintain tools supporting small businesses’ legal and compliance lifecycle, including incorporation, ongoing compliance, account monitoring, and dissolution