Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Gusto

Head of Product, New Customer Experience

Gusto

. Own the end-to-end new customer experience, including natively incorporating AI to assist customers .

Posted 9/18/2026full-timeSan Francisco • California • United StatesLead💰 $243,000 - $292,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Product Management, particularly in leading teams and driving customer acquisition through innovative AI-powered solutions. Proven ability to collaborate across functions and optimize onboarding processes to achieve revenue targets.

Highest-signal resume keywords
Product Management ExperienceAI-Powered Customer ExperiencesTeam LeadershipCustomer Acquisition StrategyCross-Functional Collaboration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product ManagementAI Experience EvaluationOnboarding Funnel OptimizationGrowth StrategyExperimentation Instincts
Soft Skills
CoachingCollaborationProduct Judgment
Industry Keywords
Small Business SolutionsCustomer ExperienceMulti-Product CompanyRevenue Target AccountabilityPublic Web Surface

About the role

Key responsibilities & impact
  • Own the end-to-end new customer experience, including natively incorporating AI to assist customers
  • Set and evangelize strategy for how small businesses discover, evaluate, and start using Gusto, including AI assistants and agentic surfaces
  • Create a best-in-class new customer experience that increases acquisition volume and optimizes onboarding conversion
  • Establish Gusto as the default small business partner solution
  • Collaborate with Engineering, Design, Data, Marketing, Sales, and Finance
  • Rally cross-functional teams and leaders around a shared onboarding platform strategy
  • Directly coach and lead a team of senior product managers
  • Raise the bar on product craft, customer understanding, and execution velocity

Requirements

What you’ll need
  • 10+ years of direct Product Management experience
  • 4+ years leading and managing product managers
  • Track record owning a growth, acquisition, or onboarding funnel with direct accountability for a conversion or revenue number
  • Hands-on experience shipping AI-powered customer experiences
  • Experience evaluating AI experiences against replaced flows, with latency and cost treated as product constraints
  • Experience using AI to research, synthesize, and prototype
  • Experience selling to SMBs
  • Experience in a multi-product company with shared platforms and real cross-team dependencies
  • Experience partnering closely with Marketing, Sales, and Finance, with direct accountability to a revenue target or P&L
  • Strong experimentation instincts and product judgment
  • Experience owning a public web surface is a plus

Benefits

Comp & perks
  • Competitive base pay
  • Benefits
  • Equity (RSUs)
  • Secure, reliable, and consistent internet connection required when working from a non-office location
  • Equal opportunity employer
  • Reasonable accommodations for qualified individuals with disabilities and disabled veterans
  • Medical or religious accommodations during the candidate journey