HR Consultant – Ask An Expert

Gusto

. Answer HR questions submitted by clients via chat, using an AI tool to research, draft, and check responses .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $98,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR practices, particularly in multi-state employment law and compliance, while effectively utilizing AI tools for client support and documentation. Strong communication skills and the ability to manage multiple projects and client inquiries in a fast-paced environment are essential.

Highest-signal resume keywords

HR Generalist ExperienceMulti-State Employment Law KnowledgeAI Tool ProficiencyEmployee Handbook DevelopmentExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ExperienceEmployee Handbook WritingPolicy DevelopmentCompliance Project DeliveryMulti-State Requirement Checks

Soft Skills

Excellent Customer ServiceSound JudgmentAbility to Thrive in Ambiguous EnvironmentsPerpetual LearnerEthical Handling of Issues

Tools & Technologies

Google WorkspaceSlackNotionSalesforceAI Tools

Industry Keywords

People OperationsHR ConsultingClient SupportProject ManagementConfidentiality

About the role

Key responsibilities & impact

Answer HR questions submitted by clients via chat, using an AI tool to research, draft, and check responses
Join client calls and provide clear, practical guidance
Build and update employee handbooks for clients across multiple states
Deliver compliance projects, including policy reviews, multi-state requirement checks, and required notices and postings
Take on new project types and help build repeatable templates, playbooks, and processes
Recognize when questions require escalation to another Gusto team or legal counsel
Document work in systems of record and flag recurring patterns to improve AI tools, client resources, and services
Test new tools and processes and provide feedback
Support the Gusto HR Partners team when additional capacity is needed
Provide excellent customer service across chats, calls, and projects

Requirements

What you’ll need

4-8 years of HR experience as an HR Generalist, People Operations Specialist, or HR consultant across various industries and company sizes
Excellent written and verbal communication skills
Comfort using AI tools in daily work, with the discernment to check AI-generated answers
Proficiency with Google Workspace, Slack, Notion, and Salesforce
Ability to manage incoming client questions alongside project deadlines and prioritize urgent work
Strong working knowledge of multi-state employment law and compliance
Hands-on experience writing or updating employee handbooks and policies
Sound judgment about when to escalate questions
Ability to thrive in ambiguous, fast-paced, and dynamic environments
Ability to maintain confidentiality and handle issues ethically and with integrity
Perpetual learner focused on excellence and the mission to help clients thrive

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
HR support
Equity (RSUs)
Flexible work arrangements, including hybrid and fully remote options when approved
Reasonable accommodations for qualified individuals with disabilities and disabled veterans
Medical or religious accommodations during the candidate journey