Lead CX Business Intelligence Analyst

Gusto

. Own ambiguous data and analytics problems, analysis designs, and measurement frameworks .

Posted 11/10/2026full-timeUnited StatesSenior💰 $132,210 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Data Analytics, Data Engineering, and Data Governance, with a strong focus on SQL, Python, and cloud platforms like Snowflake. Capable of applying advanced statistical methods and AI-driven techniques to enhance data integrity and support data-informed decision-making.

Highest-signal resume keywords

Data Analytics ExperienceSQL ProficiencyPython ProficiencyCloud Platform ExperienceData Modeling Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsData EngineeringData GovernanceSQLPythonData ModelingSchema DesignData QualityETL WorkflowsAI-Assisted Analytics

Soft Skills

Clear CommunicationIndependent WorkProject ManagementConflict ResolutionMentoring

Tools & Technologies

SnowflakeDatabricksAI ToolsMonitoring SystemsDashboards

Industry Keywords

Data IntegrityAnomaly DetectionData Reporting PipelinesGovernance PoliciesOperational Decisions

Tech Stack

Tools & technologies

CloudETLPythonSnowflakeSQL

About the role

Key responsibilities & impact

Own ambiguous data and analytics problems, analysis designs, and measurement frameworks
Introduce policies and practices for monitoring and enforcing data integrity
Deliver multiple high-impact projects while balancing trade-offs, deliverables, and timelines
Partner with CX leaders, cross-functional data science teams, Salesforce/tool developers, and data engineering
Apply advanced statistical methods and AI-driven anomaly detection to uncover opportunities and diagnose performance issues
Establish reliable sources of truth from messy and conflicting data sources
Use AI for hypothesis generation, code drafting and review, cross-source reconciliation, validation, documentation, and task automation
Define dbt and Snowflake data pipeline requirements for evolving CX data sources
Build and maintain monitoring systems and streamline dashboards for operational use and self-serve insights
Independently determine analytical research, metrics, and data products supporting annual objectives
Resolve stakeholder conflicts and misalignment
Improve data modeling, schema design, data quality, and adoption of data capabilities
Expand toolsets such as Databricks for AI-augmented modeling and anomaly detection
Mentor other data practitioners
Present complex findings to technical and non-technical stakeholders and promote data-informed decision-making

Requirements

What you’ll need

5+ years of experience in Data Analytics, Data Engineering, or Data Governance
Strong SQL and Python proficiency
Experience querying and analyzing large datasets
Strong foundation in data modeling, schema design, and data quality best practices
Functional experience with cloud platforms such as Snowflake
Experience building and maintaining robust data reporting pipelines and ETL workflows
Experience designing or operating governance for AI-assisted analytics outputs
Validation standards for AI-generated code and metric definitions
Drift and source-of-truth audits on dashboards feeding operational decisions
Documented rules for when human review is required for performance-adjacent data products
Comfort working within an organization’s AI use policy
Clear, direct communication style
Ability to work independently, manage competing priorities, and drive projects forward without perfect requirements
Frequent, practical use of AI in analytics workflows, with concrete examples
Knowledge of when human verification is non-negotiable

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Secure, reliable, and consistent internet connection required when approved to work away from a Gusto office
Hybrid work arrangement with approximately 2–3 days per week in the office for employees based in Denver, New York City, or other listed office locations
Reasonable accommodations for qualified individuals with disabilities and disabled veterans