Payment Operations Manager

Gusto

. Lead, hire, coach, and develop a team of Payment Operations Analysts .

Posted 9/18/2026full-timeNew York City • California • United StatesSeniorLead💰 $72,175 - $93,828 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payment operations, including managing compliance programs and operational relationships with banking and payment partners. Proven ability to lead teams, drive process improvements, and utilize AI for operational efficiency.

Highest-signal resume keywords

Payment Operations ManagementTeam LeadershipCompliance Program ManagementDomestic Payment Rails KnowledgeAI Utilization in Operations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment OperationsBanking OperationsTreasury OperationsNachaACHWiresRTPOperational AuditsIssue TriageProcess Improvement

Soft Skills

People LeadershipCoachingPerformance ManagementCross-Functional CollaborationProblem Solving

Certifications & Qualifications

Nacha AAPNacha AFPP

Industry Keywords

Payment ComplianceOperational RelationshipsEscalation ManagementStakeholder CommunicationGRC Coordination

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Lead, hire, coach, and develop a team of Payment Operations Analysts
Set expectations, provide feedback, and own team-level SLAs, on-call rotation, escalation paths, reporting, and team output
Use data to identify process breakdowns and fix root causes
Own operational relationships with banking and payment partners, including issue triage, escalations, operational reviews, renewals, and due diligence
Personally work tickets when queues back up or SLAs are at risk
Execute day-to-day work for Nacha, unclaimed property, bank compliance, and Payment Ops SOC 1 audit programs
Maintain compliance documentation, controls, and evidence and coordinate with compliance and GRC teams
Investigate payment incidents such as failed batches, reconciliation breaks, and partner outages
Keep stakeholders informed and lead retrospectives to prevent recurrence
Partner with Product and Engineering on payment-related specifications, risks, and operational needs
Model and encourage AI use for investigation, documentation, and automation

Requirements

What you’ll need

7+ years of hands-on experience in payment operations, banking operations, or treasury operations
Direct ownership of escalations, partner issues, or ticket queues
2+ years directly managing a team
Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP)
Experience with international money movement is a strong plus
Experience managing the operational side of a bank or payment partner relationship, including escalations, issue triage, and partner reviews
Track record of operating within a compliance program, including audits and controls work
Strong people leadership, including hiring, coaching, and managing performance for analysts or similar operational ICs
Comfortable operating with ambiguity and driving cross-functional work without a fully defined process
AI-fluent; able to use AI as a lever and encourage team adoption
Nacha AAP or AFPP certification is a strong plus

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Secure, reliable, and consistent internet connection required when approved to work from a non-office location
Equal opportunity employer
Reasonable accommodations for qualified individuals with disabilities and disabled veterans