Payroll and Taxes Manager

Gusto

. Lead a team and support daily activities .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $74,245 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading teams to enhance customer experience through data-driven decision-making and continuous process improvement. Proficient in utilizing AI tools to optimize operations and drive organizational change.

Highest-signal resume keywords

Team LeadershipCustomer Experience ManagementData AnalysisProcess ImprovementAI Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support MetricsContinuous ImprovementPerformance CoachingProcess DevelopmentCustomer Satisfaction Indicators

Soft Skills

Creative Problem-SolvingMentoringCollaborationCommunication

Tools & Technologies

AI ToolsCustomer Experience Tools

Industry Keywords

PayrollTaxCustomer LoyaltyRetentionGrowth

About the role

Key responsibilities & impact

Lead a team and support daily activities
Create continuous development and improvement through mentoring, coaching, and feedback
Empower the team to use scalable systems and metrics to monitor and improve customer experience
Coach individuals to meet or exceed performance goals
Monitor and improve customer experience, driving loyalty, retention, and growth
Communicate company initiatives, OKRs, and customer-support growth and performance metrics
Use data to improve tools and processes as the organization scales
Collaborate with the product team to prioritize impactful product enhancements and reduce inbound inquiries
Partner cross-functionally to develop team skills and capabilities
Use AI to learn quickly, improve processes, gain efficiencies, and drive organizational change

Requirements

What you’ll need

Minimum of 3 years of experience leading teams of individual contributors
Deep understanding of customer experience, support metrics, best practices, and tools
Creative problem-solving skills
Background in payroll and/or tax is desired
Deep understanding of customer satisfaction indicators and best practices
Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty
Demonstrated success in continuous process improvement
Experience using data to build new processes and improve existing ones
Ability to hire, coach, and retain top talent in a highly complex and regulated support environment
Bachelor's degree preferred, but not required
Adopts AI in daily tasks and uses these tools efficiently to drive the business

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)
Equity (RSUs)
Hybrid work arrangement
Reasonable accommodations for qualified individuals with disabilities and disabled veterans