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Gusto

Principal Product Manager, HR Experiences

Gusto

. Own the People Page experience and define experience principles for every HR Suite vertical .

Posted 11/6/2026full-timeNew York City • New York • United StatesLead💰 $210,000 - $260,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive experience in Product Management with a focus on AI-driven HR solutions, including the ability to design and ship innovative products that enhance user experiences. Proven track record in HR domain expertise, particularly in creating compliant and trustworthy AI interactions.

Highest-signal resume keywords
Product Management ExperienceAI Product PatternsHR Domain ExperiencePrototyping SkillsCustomer-Centric Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product ManagementAI Experience DesignPrototypingConversational InterfacesCompliance DesignPerformance Experience DesignOnboarding Experience DesignTraining Experience DesignShipping ProductsInteraction Patterns
Soft Skills
Exceptional CommunicationComfort with AmbiguityCustomer Validation Discipline
Tools & Technologies
ClaudeChatGPTAI ToolsHR Suite Integrations
Industry Keywords
HR ProductsComplianceFintechHigh-Trust Regulated DomainSmall-Business Customers

About the role

Key responsibilities & impact
  • Own the People Page experience and define experience principles for every HR Suite vertical
  • Shape the evolution of hiring, onboarding, performance, and training experiences beyond prescribed workflows
  • Own the Training vertical end to end and use it to build, ship, and learn quickly
  • Move Gusto's HR products from the GUI era to an AI-native model
  • Deliver context-aware, compliant recommendations and completed work for small-business customers
  • Collaborate with design, engineering, data, compliance, legal, product marketing, product managers, HR Partners, and Ask an Expert advisory teams
  • Spend regular time with SMB HR operators to understand customer needs
  • Prototype with AI tools, take prototypes to production, instrument outcomes, and iterate based on customer behavior
  • Design conversational, embedded, agentic, and other interactive patterns
  • Shape HR Suite integrations with Claude, ChatGPT, and other assistants through MCP and integrations
  • Enable customers to receive answers grounded in their Gusto data and act without leaving an AI conversation

Requirements

What you’ll need
  • 8+ years of direct Product Management experience
  • Track record of owning a significant product surface end-to-end and shipping products that moved the business
  • Real HR domain experience as a People/HR leader, founder, or builder of HR, people, or compliance products
  • Fluency in AI product patterns, including conversational and agentic interfaces, interaction patterns beyond chat, and LLM capabilities and limits
  • Experience designing trustworthy AI experiences
  • Experience shipping products where AI does the work rather than guiding users through workflows, or clear motivation to do so
  • Ability to build working prototypes independently
  • Strong point of view on the future of HR software
  • Ability to set multi-year direction while working through shipping-feature details
  • Comfort with ambiguity and complexity, including experience design, product formulation, compliance, privacy, and multi-tenant trust
  • Exceptional written and verbal communication
  • Bias for customer truth and discipline to validate with real users
  • Bonus: experience in HR, compliance, fintech, or another high-trust regulated domain; experience reimagining mature workflow-heavy products for AI; or converting expert services into scaled software
  • Ability to work from the New York office approximately 2–3 days per week or more depending on role
  • Regular and predictable attendance

Benefits

Comp & perks
  • Competitive base pay
  • Health insurance
  • 401(k)
  • Equity (RSUs)
  • AI tools and fluency development
  • Secure, reliable, and consistent internet connection required when working outside a Gusto office
  • Equal opportunity employer
  • Reasonable accommodations for qualified individuals with disabilities and disabled veterans