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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in transforming recruiting processes through strategic planning, process improvement methodologies, and technology implementation. Capable of leading cross-functional teams and influencing stakeholders to achieve operational excellence and enhance candidate experience.
Highest-signal resume keywords
Recruiting Operations ManagementProcess Transformation InitiativesLean Six Sigma CertificationRecruiting Technology EcosystemsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementOperational Metrics AnalysisKPI DevelopmentWorkflow AutomationChange ManagementCandidate Experience MetricsService Design PrinciplesAI-Enabled Recruiting AutomationBusiness Process ManagementRequisition Management
Soft Skills
Executive CommunicationInfluencing Without AuthorityCoaching and LeadershipAnalytical ThinkingCross-Functional Collaboration
Tools & Technologies
Greenhouse ATSSourcing ToolsScheduling PlatformsCase Management SystemsAI Tools
Certifications & Qualifications
Lean Six Sigma Certification
Industry Keywords
Talent Acquisition OperationsRecruiting TechnologyOperational ExcellenceHigh-Growth Technology CompaniesContinuous Improvement Culture
About the role
Key responsibilities & impact- Develop and execute a multi-year strategy for transforming recruiting processes
- Analyze end-to-end candidate and hiring lifecycle workflows from requisition intake through offer and onboarding handoff
- Redesign processes using Lean, service design, and automation principles
- Consult with technical partners on tooling, AI, and agentic solutions such as InviteOS
- Build business cases quantifying operational impact, experience improvements, and ROI
- Prioritize transformation initiatives based on impact, scalability, and strategic objectives
- Define, track, and report recruiting metrics
- Diagnose root causes behind unmet KPIs and drive resolution
- Implement technology solutions improving recruiting operational efficiency
- Evaluate workflow automation, AI, integrations, self-service capabilities, and system enhancements
- Own transformation of recruiting workflows, requisition management, and interview/offer processing
- Ensure operational accuracy, compliance, and service-level achievement across the hiring pipeline
- Lead candidate-facing support and experience across the hiring journey
- Improve service delivery through knowledge management, self-service, case management, and interview/scheduling improvements
- Develop candidate experience metrics and improve satisfaction and time-to-fill outcomes
- Define operational standards, process ownership, documentation, and governance
- Create KPI dashboards for efficiency, quality, service levels, cycle times, automation adoption, and candidate experience
- Lead and coach managers and individual contributors across Recruiting Operations and Candidate Experience
- Build organizational capability in process improvement and change management
- Influence senior stakeholders across Recruiting, People Tech, Finance, IT, Security, and Legal
- Lead cross-functional initiatives across multiple organizations
- Establish a transformation roadmap and deliver measurable process improvements, reduced manual work, improved candidate experience, standardized metrics, and a continuous-improvement culture
Requirements
What you’ll need- 10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fields
- 5+ years leading managers and operational teams
- Demonstrated success leading enterprise-scale process transformation initiatives
- Experience managing recruiting operations, candidate experience/support, or similar service organizations
- Strong understanding of recruiting technology ecosystems, including Greenhouse or comparable ATS, sourcing tools, and scheduling/case management platforms
- Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies
- Strong analytical skills using operational metrics such as time-to-fill, pipeline conversion, and candidate satisfaction
- Proven ability to influence senior leaders without direct authority
- Excellent executive communication and stakeholder management skills
- Preferred: experience in high-growth technology companies
- Preferred: experience implementing recruiting technology or enterprise workflow platforms
- Preferred: familiarity with AI-enabled recruiting automation and candidate support technologies
- Preferred: Lean Six Sigma certification or equivalent operational excellence training
- Preferred: experience leading organizational change and large cross-functional programs
- Active engagement with AI tools relevant to the role and ongoing AI fluency development
Benefits
Comp & perks- Competitive base pay
- Health insurance
- 401(k)
- Equity (RSUs)
- Benefits
- Hybrid work arrangement
- Secure, reliable, and consistent internet connection required when working from an approved non-office location
- Reasonable accommodations for qualified individuals with disabilities and disabled veterans
- Equal opportunity employment