Senior Commercial Lines Account Manager

Gusto

. Own daily servicing of the assigned book, including endorsements, certificates of insurance, coverage questions, premium audits, billing disputes, cancellations, reinstatements, and renewals .

Posted 10/14/2026full-timeDenver • Colorado • United StatesSenior💰 $83,265 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in servicing commercial lines, particularly in Workers' Compensation, with a strong focus on compliance, process improvement, and effective communication with insureds and carriers. Proficient in utilizing AI tools for operational efficiency and documentation.

Highest-signal resume keywords

Commercial Lines Service ExperienceWorkers' Compensation ExpertiseAI Tool FluencyProperty & Casualty Producer LicenseProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EndorsementsCertificates Of InsurancePremium AuditsBilling DisputesClaims IntakeCoverage QuestionsReinstatementsRenewalsClass CodesExperience Modifiers

Soft Skills

CommunicationProblem-SolvingCollaborationAccountabilityLiaison Skills

Tools & Technologies

Carrier PortalsAI ToolsAutomation Tools

Certifications & Qualifications

Property & Casualty Producer LicenseCISRCICAAIACSRCPCU

Industry Keywords

Commercial InsuranceIndependent AgencyBrokerageInsurtechMGAComplianceService StandardsWorkflow Redesign

About the role

Key responsibilities & impact

Own daily servicing of the assigned book, including endorsements, certificates of insurance, coverage questions, premium audits, billing disputes, cancellations, reinstatements, and renewals
Be accountable for outcomes connected to Business Insurance customers
Serve as liaison between insureds, carriers, and licensed producers, explaining coverage, exclusions, and exposures
Run proactive outreach using payroll data to identify FEIN mismatches, new-state hires, and class code drift
Work the pending cancellation and non-pay queue, resolving issues and securing reinstatement or replacement coverage
Handle claims intake and status reporting, coordinating hand-offs to the carrier's adjusting team
Document recurring cases as product specifications and partner with product and engineering to automate certificate generation, endorsement submission, and intake triage
Use AI tools daily for drafting, summarization, and triage
Write SOPs, escalation paths, and service standards for the team

Requirements

What you’ll need

5+ years of commercial lines service experience at an independent agency, brokerage, or carrier, servicing small commercial accounts end to end
Workers' Compensation depth — class codes, experience modifiers, premium audits, and state-specific requirements
Experience working in carrier portals (Hartford, AmTrust, etc.) and coordinating with carrier underwriting/servicing teams
AI and automation fluency, including use of AI tools for drafting, summarization, triage, and outreach
Evidence of building processes, redesigning workflows, or getting tools built
Compliance instinct regarding licensed personnel, carrier sign-off, and documented files
An active Property & Casualty producer license (Colorado resident preferred), or willingness to obtain one within 90 days of starting
Willingness to obtain nonresident licenses across the company's footprint over time
Preferred: industry designations (CISR, CIC, AAI, ACSR, or CPCU)
Preferred: multi-state or nonresident licensing already in place
Preferred: experience at a digital agency, insurtech, or MGA, or having stood up a service function from scratch

Benefits

Comp & perks

Competitive base pay
Health insurance
401(k)s
Equity (RSUs)
Coursework and exams sponsored for the Property & Casualty producer license
Secure, reliable, and consistent internet connection required when approved to work from a non-office location
Reasonable accommodations for qualified individuals with disabilities and disabled veterans