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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product design within B2B SaaS, focusing on AI-native HR experiences and service design. Proficient in journey mapping, blueprinting, and collaborating across multidisciplinary teams to refine product direction and enhance user experiences.
Highest-signal resume keywords
Product Design ExperienceAI-Enabled Experience DesignJourney MappingService DesignCollaboration Across Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DesignAI Experience DesignJourney MappingBlueprintingService DesignB2B SaaSHuman Override in AIOperational HandoffsAI FluencyCompliance-Sensitive Research
Soft Skills
JudgmentComfort with AmbiguityCollaborationCommunication
Tools & Technologies
AI Tools
Industry Keywords
HRComplianceFintechLegalHealthcare
About the role
Key responsibilities & impact- Shape AI-native HR experiences end to end for small-business customers
- Lead service design across customer, AI, and human HR expert interactions through journey mapping and blueprinting
- Make and defend judgment calls about AI outputs, human-in-the-loop decisions, and failure states
- Ground work in a specific customer while maintaining a high craft bar from strategy through pixel-level execution
- Partner with product management, engineering, and data as a co-owner of product direction
- Frame ambiguous problems and spearhead clarity
- Set experience targets, ship to customers, and use learnings to refine direction
- Conduct and direct research with customers and HR experts in a compliance-sensitive domain
Requirements
What you’ll need- 8+ years of product design experience owning and shipping work in a B2B SaaS environment, with robust craft across web
- Experience designing AI-enabled or conversational experiences shipped to real users
- Experience handling uncertainty, errors, and human override in AI experiences
- Experience in service design for products with two sides or multiple stakeholders
- Real journey mapping and blueprinting experience, including operational handoffs
- Judgment to evaluate and direct AI outputs
- Comfort with ambiguity
- Collaboration and communication across design, product, engineering, and data
- AI fluency and active engagement with AI tools relevant to the role
- Bonus: Experience in a high-stakes or regulated domain such as HR, compliance, fintech, legal, or healthcare
- Bonus: Experience helping lead a team's shift to AI-native workflows
- Bonus: Background contributing to AI governance, evaluation practices, or AI experience design patterns
- Bonus: Experience designing for internal or expert users alongside customer-facing surfaces
Benefits
Comp & perks- Competitive base pay
- Benefits
- Equity (RSUs)
- Strong emphasis on equity-based compensation
- Secure, reliable, and consistent internet connection required when approved to work from a non-office location