Technician

• Provide advanced technical support for GXA clients, resolving escalated service requests and incidents.
• Troubleshoot and resolve issues involving workstations, servers, printers, and applications.
• Provide advanced support for Microsoft 365, Windows OS, and core business applications.
• Configure and support remote access solutions including VPN, RDS, and Citrix.
• Support disaster recovery and backup solutions.
• Perform intermediate-level network support for LAN/WAN, firewalls, VLANs, VPNs, routers, and switches.
• Escalate incidents requiring L3 expertise to senior engineers with complete documentation.
• Respond to RMM alerts and notifications to enable proactive issue resolution.
• Assist with patch management, endpoint compliance, and security tool enforcement.
• Validate system documentation in Autotask and IT Glue.
• Accurately log work as service tickets in Autotask.
• Keep clients informed about incident progress, status changes, and planned maintenance.
• Create and update knowledge base articles.
• Partner with the Service Desk Dispatcher to prioritize and route tickets.
• Uphold GXA technical standards and escalate recurring issues to leadership.
• Resolve incidents and requests within defined SLA targets.
• Contribute to team goals, training, knowledge sharing, certifications, and professional growth.

Explore L2 Technician at GXA. Review requirements and application details.

L2 Technician

Network Engineer

• Resolve complex service and infrastructure issues across client environments
• Own issues end-to-end from root cause analysis through resolution
• Provide technical support across servers, cloud services, identity, endpoints, networking, and core MSP platforms
• Serve as the primary escalation point for advanced networking and firewall issues
• Diagnose and resolve issues involving Microsoft 365, Azure, Active Directory, Exchange, server infrastructure, virtualization, endpoint management, and MSP tooling
• Configure and troubleshoot firewalls, VLANs, routing, switching, VPNs, NAT, and site-to-site connectivity
• Design, configure, and troubleshoot on-premises, cloud, and hybrid infrastructure
• Resolve complex tickets directly and reduce reassignment and repeated escalations
• Identify systemic issues and drive permanent fixes
• Produce clear documentation and resolution notes to improve L1/L2 troubleshooting capability
• Partner with L1/L2 engineers, service leadership, and project teams to improve standards, workflows, and service velocity
• Mentor and provide technical guidance to other engineers

Explore Senior Systems Engineer, Network-Focused at GXA. Review requirements and application details.

Open roles

L2 Technician

Senior Systems Engineer, Network-Focused