Customer Support Representative

Gymdesk

. Answer customer questions by phone, chat, and email, handling a high volume of conversations each day, often 50 or more .

Posted 11/5/2026full-timeRemote • RomaniaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and success, with strong communication skills and the ability to troubleshoot technical issues effectively. Proficient in using CRM systems like HubSpot and familiar with AI tools for enhancing customer interactions.

Highest-signal resume keywords

Customer Support ExperienceClear Communication SkillsTroubleshooting Technical IssuesHubSpot ProficiencySaaS Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical Issue ResolutionBilling Inquiry HandlingScheduling ManagementMember Records Management

Soft Skills

Service-MindedPatient CommunicationOrganizational SkillsCuriosityCalm Under Pressure

Tools & Technologies

HubSpotSlackAI ToolsTicketing SystemsRemote Work Tools

Industry Keywords

SaaSGym Management SoftwareFitness IndustryMartial ArtsWellness Businesses

About the role

Key responsibilities & impact

Answer customer questions by phone, chat, and email, handling a high volume of conversations each day, often 50 or more
Give clear, accurate answers about how Gymdesk works in plain language
Follow up on open issues so customers know what is happening and what comes next
Investigate and resolve technical and account-related issues, including billing, scheduling, member records, and settings
Escalate issues to Engineering with reproduction steps, screenshots, and customer impact
Coordinate with Onboarding, Customer Integrations, and Sales for smooth handoffs
Maintain complete HubSpot ticket records, including issues, steps taken, and outcomes
Tag recurring questions and bugs to identify patterns
Become an expert in Gymdesk and keep up with new features and changes
Suggest and help write help-center articles, saved replies, and templates
Share customer feedback with the Support Team Lead, Product, and Engineering
Report to the VP of Customer Success and Customer Support Team Lead
Work alongside Onboarding, Customer Integrations, Sales, and Engineering
Gymdesk provides gym management software for gym owners, martial arts school owners, and studio owners

Requirements

What you’ll need

1–3 years of experience in customer support, customer success, or a similar customer-facing role
Service-minded and takes pride in following through
Patient and clear when explaining technical topics
Calm and organized at a fast pace, able to juggle many conversations and prioritize effectively
Curious troubleshooter who investigates the underlying cause of issues
Clear, professional communication in writing, on the phone, and over chat
Fluent English
Comfortable working through a CRM or ticketing system such as HubSpot, Slack, and other remote-work tools
Quick learner who enjoys becoming an expert in complex software
Familiar with AI tools such as Claude or ChatGPT for drafting replies, summarizing conversations, or finding answers
Comfortable in a growing company where processes are still being built
Nice to have: experience in SaaS support
Nice to have: familiarity with HubSpot help desk or service pipelines
Nice to have: experience with billing or payments questions
Nice to have: experience serving fitness, martial arts, or wellness businesses

Benefits

Comp & perks

Full-time contractor arrangement
100% remote work
Work schedule covering 9am–5pm Eastern European Time (EET)
Training on Gymdesk and support processes
Opportunity to join a close-knit Support team within a growing Customer Success team
Opportunity for work and ideas to be visible
Opportunity to contribute to help-center articles, saved replies, and templates
Opportunity to share customer feedback with Product and Engineering