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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and customer onboarding, with a strong focus on training and communication. Proficient in using CRM systems and remote-work tools to enhance customer success and streamline processes.
Highest-signal resume keywords
Project ManagementCustomer OnboardingTraining and DevelopmentMicrosoft ExcelCRM Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCustomer OnboardingData MigrationTrainingDetail-OrientedOrganizational SkillsFast LearnerProduct Expertise
Soft Skills
Clear CommunicationApproachableMotivated to HelpConfident
Tools & Technologies
CRMMicrosoft ExcelSlackRemote-Work Tools
Industry Keywords
Customer SuccessOnboarding SystemsCustomer ServiceCross-Functional Coordination
About the role
Key responsibilities & impact- Project manage onboarding for a full book of customers from signed through setup and self-sufficiency
- Coordinate data migration with the dedicated migration team
- Assess customer setups and configure Gymdesk to match their operations
- Train customers and staff on relevant Gymdesk functionality
- Deliver an efficient, personal, and helpful launch experience
- Communicate customer feedback to the Product team
- Identify friction early and manage escalations before they become churn risks
- Work with the VP of Customer Success to develop scalable onboarding systems and playbooks
Requirements
What you’ll need- 2 to 4 years of experience in onboarding, training, customer service, or project management
- Very strong English speaking and writing skills
- Clear, confident, and approachable communication skills on calls and in writing
- Motivation to help customers succeed
- Comfortable coordinating with cross-functional teams
- Confidence using Microsoft Excel
- Effective project management skills to manage dozens of customers simultaneously
- Detail-oriented and organized
- Comfortable using a CRM, Slack, and other remote-work tools
- Ability to work in a fast-paced, evolving company
- Fast learner capable of becoming a product expert on new software
Benefits
Comp & perks- 100% Remote
- Flexible schedule if working in PST, MST, CST, or EST
- Full-time contractor arrangement