Customer Account Manager – Mid Market

HackerRank

. Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction .

Posted 9/23/2026full-timeSanta Clara • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within a SaaS environment, focusing on customer retention, satisfaction, and effective communication. Proficient in managing customer relationships, translating technical concepts, and collaborating across teams to enhance the customer experience.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceStrong Communication SkillsCRM Tools ProficiencyCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionRenewal ManagementData TrackingTechnical SupportAccount Management

Soft Skills

Organizational SkillsResilienceCustomer-Focused MindsetCuriosityCollaborative Mindset

Tools & Technologies

CRM ToolsHR TechRecruiting Tools

Industry Keywords

Mid Market CustomersCustomer Check-InsTechnical ConceptsEngineering TeamsSoftware Development

About the role

Key responsibilities & impact

Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
Support renewal conversations and standard contract processes, escalating complex scenarios as needed
Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
Identify basic expansion or usage opportunities and partner with senior team members when appropriate
Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience

Requirements

What you’ll need

3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support
Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment
Customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience
Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders
Strong written and verbal communication skills, with the ability to explain concepts clearly
Familiarity with HR Tech, recruiting tools, or developer-focused products
Comfort engaging with day-to-day customer contacts in Engineering teams
Collaborative mindset and ability to work seamlessly across Support, Product, and Sales
Prior software development experience or an academic background in computer science is nice to have