HackerRank

Account Manager

• Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience

Customer Account Manager – Mid Market

Engineer

• Lead customer-facing discovery, pilot, and demo engagements as the primary technical voice
• Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs and shape practical solutions
• Keep customer projects on track through disciplined execution and proactive updates
• Use appropriate tools, including AI when useful, to deliver faster and more reliable outcomes
• Collaborate with Product, Engineering, and GTM teams to elevate the customer voice
• Support customer evaluation and successful adoption of HackerRank products

Customer Account Manager – Mid Market

Forward Deployed Engineer