FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Customer Success teams within a B2B SaaS environment, focusing on customer retention, expansion, and the optimization of processes and strategies. Leverages data-driven insights and AI to enhance customer engagement and drive product adoption.
Highest-signal resume keywords
Customer Success LeadershipRenewals And UpsellsData-Driven Decision MakingAI And Automation AdoptionComplex Negotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RetentionCustomer ExpansionRenewal ForecastingCustomer Health AnalysisProcess OptimizationCybersecurity SolutionsSaaS Product ManagementOnboarding And EnablementCross-Selling StrategiesPerformance Metrics
Soft Skills
Proactive LeadershipCollaborationCommunicationRelationship BuildingAdaptability
Tools & Technologies
Customer Success PlatformsCRM ToolsAutomation Tools
Industry Keywords
B2B SaaSCybersecurityOffensive CybersecurityPenetration TestingAttack Surface ManagementGrowth StrategyHigh-Growth Startup
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead, coach, and develop the Customer Success team
- Build a high-performance culture focused on customer outcomes, ownership, and continuous improvement
- Own customer retention and expansion, driving GRR and NRR through renewals, upsells, and cross-selling opportunities
- Introduce Nova to existing Atlas customers
- Drive customer onboarding, enablement, and product adoption
- Build and maintain executive-level customer relationships
- Navigate complex commercial conversations and demonstrate business impact
- Optimise Customer Success strategy, playbooks, processes, account health, renewal forecasting, and expansion
- Use data and customer insights to identify churn risks and growth opportunities
- Act as the voice of the customer and collaborate with Product, Marketing, Solutions Engineering, and security experts
- Leverage AI and automation to streamline workflows and enable proactive, personalised customer engagement
- Report directly to the CRO
Requirements
What you’ll need- 3–5+ years of experience leading Customer Success teams in a B2B SaaS technology environment
- Strong experience in cybersecurity or technical SaaS solutions
- Proven track record of owning renewals, upsells, and customer expansion, with direct accountability for GRR, NRR, and commercial performance
- Commercially minded and data-driven, with experience navigating complex negotiations and analysing customer health
- Experience building and optimising Customer Success processes, scalable playbooks, and ways of working
- Hands-on, proactive leadership style
- Experience working with international customers
- Active adoption and use of AI to optimise workflows and improve productivity
- Ability to thrive in a fast-paced, evolving environment and collaborate effectively across teams
- Experience in offensive cybersecurity, penetration testing, attack surface management, or exposure management (bonus)
- Experience managing customer relationships across multiple SaaS products, including cross-selling and driving adoption of new solutions (bonus)
- Experience in a high-growth startup or scale-up (bonus)
- Familiarity with Customer Success platforms, CRM tools, and automation (bonus)
- Background check required as part of the hiring process
Benefits
Comp & perks- Unlimited paid holiday
- Stock options package
- Mobile phone stipend
- Work-from-home budget
- Referral bonuses