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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in TEG product line utilization, clinical education, and customer relationship management. Proficient in hemostasis management and capable of providing technical support and training in critical care environments.
Highest-signal resume keywords
TEG Product Line ExpertiseClinical Education and TrainingHemostasis Management KnowledgeTechnical Aptitude for TEG AnalyzerCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical SupportProduct TrainingData InterpretationSoftware ManipulationLaboratory InstallationValidation and VerificationSOP DevelopmentCompetency AssessmentMarket DevelopmentRevenue Growth Strategies
Soft Skills
Interpersonal CommunicationProblem SolvingCollaborationPresentation SkillsRelationship Building
Tools & Technologies
CRM ToolsTEG AnalyzerClinical SoftwareMarket Data AnalysisLaboratory Equipment
Certifications & Qualifications
Bachelor's Degree in Science or Medical Related ProfessionMaster's Degree in Science or Business Administration (Preferred)
Industry Keywords
Critical CareComplex Medical DevicesHemostasis ManagementVAD/ECMO SupportTrauma CareHigh Risk ObstetricsLiver TransplantVascular Care
About the role
Key responsibilities & impact- Function as TEG product line Clinical Advisor to customers
- Drive utilization and expansion of the TEG product line at existing customer sites within the defined territory
- Support account management sales through clinical education and ongoing case support
- Manage the territory for the existing TEG customer base
- Increase product usage and expand the customer base through clinical education and revenue growth
- Train new and existing customers on all product and clinical aspects of the TEG line
- Provide onsite support in laboratory, critical care, OR, and other application areas
- Ensure customers can safely and efficiently operate TEG equipment, software, and disposables and interpret TEG results
- Provide clinical expertise to achieve standard-of-care utilization within accounts using CRM tools and market data
- Develop clinician relationships, deliver didactic education and grand rounds presentations, provide case support, take end-user calls, and host market development events
- Visit hospital accounts, identify and train clinical champions, and establish relationships with key decision makers
- Provide dedicated onsite support for new customers going live with TEG technology or additional assays, including after-hours support
- Investigate and resolve technical, operational, and clinical customer concerns with cross-functional teams
- Maintain professional and technical knowledge through workshops, publications, professional networks, societies, and conferences
- Maintain customer and territory records in the CRM tool
- Assist customers in tailoring product training materials and needs
- Understand competitors and convert existing accounts to TEG business
- Collaborate with the Account Manager on key-account expansion and revenue forecasting
- Provide regional and national tradeshow support
- Drive demand for device and software upgrades and add-on devices
- Support laboratory installation, validation, verification, training, competency, SOP and IQCP development, donor sourcing, logistics, ordering, and interfacing needs
- Prospect and develop multi-level relationships, including C-level relationships, within the territory
- Participate in product development, market needs, quality investigations, and launches while providing feedback to sales, marketing, and R&D
Requirements
What you’ll need- Bachelors of Arts or Science (required) in Science or medical related profession
- Masters of Arts or Science or Business Administration (preferred) in Science or medical related profession
- 3 plus years in industry or clinically related experience, preferably in complex medical devices and/or critical care environment
- Knowledge of hemostasis management required
- Strong technical/clinical aptitude to understand, train customers and users on products
- Ability to run the TEG® Analyzer, understand application of results, and manipulate the software
- Residence in the Los Angeles, CA area
- Ability to support daily travel and 5% overnight travel
- Ability to support VAD/ECMO, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and Critical Care clinicians in their use of TEG
Benefits
Comp & perks- Sales incentive (commission) under the applicable plan terms
- Discretionary annual bonus for non-sales roles
- Eligibility to participate in the Company’s long-term incentive plan
- 401(k) with up to a 6% employer match and no vesting period
- Employee stock purchase plan
- “Flexible time off” for salaried employees
- Three to five weeks’ vacation annually for hourly employees, based on tenure
- Up to 64 hours annually of paid sick time
- Paid and/or floating holidays
- Parental leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Health and welfare benefits