Field Service Engineer

Haemonetics

. Install, proactively maintain, preventively maintain, troubleshoot, and repair Haemonetics systems for customers in the designated region .

Posted 10/5/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude in maintaining and troubleshooting medical devices, alongside exceptional customer service skills to effectively train and support users. Capable of managing time constraints and working autonomously in dynamic environments while promoting products and developing customer relationships.

Highest-signal resume keywords

Field Service ExperienceTechnical Engineering DegreeCustomer Service SkillsMedical Device KnowledgeTechnical Training Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPreventive MaintenanceApplication TrainingTechnical AptitudeComputer SkillsBasic Networking Skills

Soft Skills

Impeccable Customer ServiceSelf-MotivatedTime ManagementProfessional MannerFlexibility

Certifications & Qualifications

Full Driving Licence

Industry Keywords

Haemonetics SystemsMedical EquipmentField Service PositionProduct DemonstrationsCustomer Partnerships

About the role

Key responsibilities & impact

Install, proactively maintain, preventively maintain, troubleshoot, and repair Haemonetics systems for customers in the designated region
Manage minimal downtime on Haemonetics systems through effective site-personnel training and rapid problem investigation
Organize, coordinate, and prepare application training
Deliver application training to site personnel for effective use of installed medical equipment
Coordinate and deliver technical training for customer personnel and Haemonetics employees
Develop partnerships with prospective customers by organizing product demonstrations
Promote Haemonetics products to existing customers
Travel within the designated region and the UK as required

Requirements

What you’ll need

Degree in technical engineering or technical education with sound technical knowledge, or at least four years of experience in a Field Service position, medical device environment, or similar role
Impeccable customer service skills and a confident and professional manner in customer-facing environments
Technical aptitude to understand and train customers and users on products
Excellent mastery of English
Flexibility to travel and undertake overnight stays (1 or 2 nights per week on average)
Ability to work autonomously in a constantly changing environment
Self-motivated with the ability to work independently
Capacity to manage time constraints
Demonstrated computer and basic networking skills
Full driving licence

Benefits

Comp & perks

Bonus
Rewards Scheme
Company Car
Company Pension
Life Insurance
Private Medical Insurance
Sick Pay