FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and inside sales capabilities, with a focus on effective communication, problem-solving, and maintaining accurate records in Salesforce. Proven ability to meet targets and advocate for customer needs while contributing to process improvements.
Highest-signal resume keywords
Customer Service ExperienceSalesforce.com ProficiencyProblem-Solving SkillsEffective Communication SkillsOrder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Order ProcessingTransaction ManagementQuote GenerationOrder ReportingTechnical Support
Soft Skills
Interpersonal SkillsActive ListeningEmpathyPatienceComposure Under Pressure
Tools & Technologies
Salesforce
Certifications & Qualifications
Associates Degree in Business AdministrationBachelor’s Degree Preferred
Industry Keywords
Customer SatisfactionNet Promoter ScoreUpsellingCross-SellingProcess Improvements
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Process sales orders and transactions, change orders, credits, credit card transactions, and product return authorizations
- Review order status reports for accuracy and proactive customer outreach
- Provide quotes for requested customer projects
- Manage inbound and outbound calls and emails and maintain records in Salesforce.com
- Identify customer needs and provide solutions
- Communicate customer questions and concerns to other company areas
- Run order reports to ensure orders ship on time
- Provide basic technical support on product issues
- Meet personal and team qualitative and quantitative targets
- Contribute to process improvements and best-in-class customer service initiatives
- Advocate for customer needs and provide insights to functional areas
- Achieve customer satisfaction measured through net promoter scoring
- Resolve complaints and issues efficiently
- Increase sales through upselling and cross-selling
- Maintain accurate customer records and transactions in Salesforce
- Work with internal departments and escalate issues when necessary
- Perform other duties as assigned
Requirements
What you’ll need- Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience
- A minimum of 1 years of customer service or inside sales experience
- Strong interpersonal and communication skills
- Proven ability to problem-solve
- Strong active listening and empathy skills
- Patience and composure under pressure
- Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
- Fluent in English and primary language used in area of responsibility and/or location
- Bachelor’s degree is preferred
Benefits
Comp & perks- Competitive salary
- Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
- Paid time off
- Professional development training opportunities
- Hybrid schedule with flexibility