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Customer Service Representative
Hamilton Medical. Answer incoming calls and direct phone calls appropriately .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service operations, including order processing, invoicing, and CRM management, while effectively communicating with customers and collaborating with various departments to enhance service delivery.
Highest-signal resume keywords
Customer ServiceOrder ProcessingCRM ManagementCommunication SkillsTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntrySales Order ProcessingInvoicingCredit Memo ProcessingERP System ManagementExcel ProficiencyWord Proficiency
Soft Skills
Interpersonal SkillsAdaptabilityProblem-Solving
Industry Keywords
Hamilton Medical ProductsRGA ProceduresRMA ProceduresCustomer InteractionInventory Transactions
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Answer incoming calls and direct phone calls appropriately
- Receive and process customer purchase orders
- Release orders to the warehouse and send sales order confirmations
- Verify shipping addresses, attention lines, quotes, and pricing
- Send customer invoices by USPS mail, email, and customer service portals
- Set up customer accounts in the ERP system and update CRM contact information
- Provide customers with purchase, backorder, substitution, tracking, proof-of-delivery, and invoicing information
- Facilitate customer returns according to RGA/RMA procedures
- Process credit memos after returned items are inventoried
- Update CRM records with customer complaints and interactions
- Support service department billing and miscellaneous inventory transactions
- Process demo sales and update installation calendar shipping information
- Process trade-in credit memos and provide trade-in documentation
- Rotate staff to ensure reception desk coverage
- Enter sales orders, create return orders, look up pricing, and train new employees on customer service tasks
- Accept additional projects related to essential job functions
Requirements
What you’ll need- Minimum of High School diploma
- 1-6 years of experience with Hamilton Medical products and processes beneficial
- Proficient in Word and Excel
- Strong communication and interpersonal skills
- Ability to identify deficiencies in customer interaction and documentation and notify relevant departments
- Willingness and competence to support department goals
- Willingness and competence to interact with other departments and management to assess and improve processes
- Ability to perform tasks in departments outside the primary assigned department
- Acceptance of change
- Ability to work within a team environment and individually
Benefits
Comp & perks- Diverse portfolio of exciting and innovative design projects
- Tremendous opportunities for professional growth
- Commitment to sustainable design
- Competitive Compensation
- Medical, dental, and vision insurance
- Paid vacation time
- Paid sick time
- Disability insurance
- 401k
- Tuition reimbursement
- Solid Stable Company
- Drug-free workplace