Hamilton Medical

Medical Device

• Supervise people, equipment, and processes within assigned work centers
• Lead safety, people, quality, production, and cost objectives
• Ensure personnel safety, well-being, and regulatory compliance
• Support production output by regularly working on the line, operating equipment, working at workstations, and assisting with material handling
• Conduct safety audits and ergonomic assessments
• Foster positive morale, inclusion, teamwork, and equitable treatment
• Develop employees through coaching, performance evaluations, cross-training plans, and training and hiring coordination
• Ensure adequate staffing coverage across shifts and responsibilities
• Maintain and improve product quality
• Facilitate root-cause investigations for defects and downtime
• Build and adjust daily and weekly schedules and monitor metrics to achieve production goals
• Lead continuous improvement initiatives, including 5S and floor appearance standards
• Manage manufacturing costs including consumables, scrap, direct labor, and overtime
• Report equipment downtime and support maintenance routing
• Collaborate with Quality, Engineering, Maintenance, and Warehouse to optimize production flow and escalate issues

Production Supervisor – Medical Device

Customer Support

• Answer incoming calls and direct phone calls appropriately
• Receive and process customer purchase orders and release orders to the warehouse
• Send sales order confirmations and customer invoices
• Verify shipping addresses, attention lines, purchase order information, and pricing
• Set up new customer accounts in the ERP system and update CRM buyer and AP contact information
• Provide customers with purchase, backorder, substitution, tracking, proof-of-delivery, and invoicing information
• Facilitate customer returns according to RGA/RMA procedures
• Process credit memos after returned items are placed back into inventory
• Record customer complaints and interactions in the CRM
• Support service department billing and miscellaneous inventory transactions
• Maintain envelopes and postage supplies
• Process demo sales, shipping documents, and installation-calendar updates
• Process trade-in credit memos and provide trade-in documentation
• Rotate staff to ensure reception desk coverage
• Enter sales orders, create return orders, look up pricing, and train new employees on customer service tasks
• Maintain current policies, procedures, and task documentation
• Accept additional projects related to essential job functions

Customer Service Representative, Temp

Engineer

• Improve existing operations and develop new manufacturing processes to reduce product cost, increase quality and process yield, and improve process reliability and stability
• Evaluate and develop manufacturing processes and improvements using KPI and metric data, manufacturing methods, equipment research, testing, vendor consultation, and technician observations
• Train and guide manufacturing technicians on process improvements and requirements
• Analyze and plan workflow, space requirements, and equipment layout
• Assist Quality Assurance and Purchasing with qualifying new vendors
• Investigate root causes of nonconformances and develop and implement corrective actions
• Draft production process instructions, qualification documents, and other assigned production-line documentation
• Maintain BOMs, routes, and D365 engineering-controlled settings for assigned production lines
• Design testing methods for finished products, raw materials, and process capabilities
• Establish manufacturing standards and perform risk analysis and mitigation
• Draft and execute production-process and equipment verifications and validations
• Calculate production, labor, and material costs; review production schedules; and estimate future requirements
• Prepare product and process reports by collecting, analyzing, and summarizing information and trends
• Provide technical information and hands-on support for manufacturing processes and equipment
• Scope, plan, and execute projects, including coordinating activities and monitoring tasks
• Collaborate with engineers and Sales, Production, Warehouse, Materials, Quality, and partner companies

Manufacturing Engineer, Level 1

Team Lead

• Process customer shipments and lead the Warehouse Team to achieve daily operational targets in picking, packing, and shipping
• Direct, coach, and motivate team members while promoting positivity, respect, safety, and transparency
• Ensure staff adherence to Safety and Quality standards and communicate with the Warehouse Supervisor to resolve conflicts
• Utilize the ERP system to process shipments, troubleshoot issues, and perform basic inventory transactions
• Open and close the warehouse area and complete daily end-of-shift reporting
• Lead start-of-shift team huddles, communicate goals and expectations, and serve as a liaison between departments
• Strategize resource allocation and workflow to meet daily and weekly plans
• Transport equipment or materials to appropriate destinations
• Load and unload trucks
• Generate receipt travelers, verify received parts against vendor packing lists, and report discrepancies to Purchasing and/or Logistics
• Support and lead inventory investigations and present results for approval and adjustment
• Review and disposition non-conforming product
• Support cycle count inventory to maintain on-hand stock integrity
• Coordinate Material Handler activity to ensure timely delivery of parts to the production facility
• Create standard work documentation and procedures (SOPs)
• Evaluate team members’ skills and growth opportunities and train staff
• Respond to emergencies in the warehouse
• Perform other assigned tasks and responsibilities

Production Supervisor – Medical Device

Customer Service Representative, Temp

Manufacturing Engineer, Level 1

Warehouse Team Lead – Swing Shift