Customer Service Representative, Temp

Hamilton Medical

. Answer incoming calls and direct phone calls appropriately .

Posted 9/24/2026full-timeReno • Nevada • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service operations, including order processing, account management, and effective communication. Capable of utilizing ERP and CRM systems to enhance customer interactions and support departmental objectives.

Highest-signal resume keywords

Customer Service ExperienceERP System ManagementCRM Software ProficiencyVerbal And Written CommunicationOrder Processing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingCustomer Account ManagementData EntryShipping DocumentationCredit Memo ProcessingRGA/RMA ProceduresSales Order ConfirmationInvoicingInventory ManagementTask Documentation

Soft Skills

Interpersonal SkillsProblem-SolvingFlexibilityTeam CollaborationAdaptability

Tools & Technologies

ERP SystemCRM SoftwareMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer InteractionPurchase OrdersBackordersReturns ProcessingService Department Support

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Answer incoming calls and direct phone calls appropriately
Receive and process customer purchase orders and release orders to the warehouse
Send sales order confirmations and customer invoices
Verify shipping addresses, attention lines, purchase order information, and pricing
Set up new customer accounts in the ERP system and update CRM buyer and AP contact information
Provide customers with purchase, backorder, substitution, tracking, proof-of-delivery, and invoicing information
Facilitate customer returns according to RGA/RMA procedures
Process credit memos after returned items are placed back into inventory
Record customer complaints and interactions in the CRM
Support service department billing and miscellaneous inventory transactions
Maintain envelopes and postage supplies
Process demo sales, shipping documents, and installation-calendar updates
Process trade-in credit memos and provide trade-in documentation
Rotate staff to ensure reception desk coverage
Enter sales orders, create return orders, look up pricing, and train new employees on customer service tasks
Maintain current policies, procedures, and task documentation
Accept additional projects related to essential job functions

Requirements

What you’ll need

Proficient in Word and Excel
Strong verbal and written communication and interpersonal skills
Ability to identify deficiencies in customer interaction and documentation and notify related departments
Ability to take corrective action when needed
Willingness and competence to support department and company goals
Willingness and competence to interact with other departments and management to assess and improve processes
Ability to perform tasks outside the primary assigned department and support departmental objectives
Flexible and able to accept change
Ability to work within a team environment and independently
Minimum of High School diploma required
Minimum of one (1) year of customer service experience required
Drug and background screenings required

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid vacation and sick time
Disability insurance
401(k)
Tuition reimbursement
Professional growth opportunities
Personal Protective Equipment (PPE) provided by employer when required