Financial Center Supervisor

Hancock Whitney

. Ensure a solid operational foundation for the financial center .

Posted 10/1/2026full-timeSan Antonio • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cash handling, customer service, and operational management within a financial center. Proficient in risk management, regulatory compliance, and team leadership to ensure operational efficiency and client satisfaction.

Highest-signal resume keywords

Cash Handling ExperienceCustomer Service SkillsRisk Management KnowledgeTeam LeadershipMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash ControlFinancial TransactionsTeller TransactionsOperational ProceduresTransaction ProcessingRegulatory ComplianceFinancial Needs AssessmentProblem ResolutionSales TechniquesTechnology Education

Soft Skills

Excellent CommunicationOrganizational SkillsTeam CollaborationProfessionalismStrong Follow-Up

Tools & Technologies

ATMsCash Recycler MachinesCurrency CountersCoin SortersMicrosoft Office Suite

Certifications & Qualifications

National Mortgage Licensing System Registration

Industry Keywords

Banking Industry RegulationsFinancial Center OperationsClient Relationship ManagementOperational SafetyRetail Banking

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Ensure a solid operational foundation for the financial center
Build client relationships while performing financial transactions, cash control, and client service duties
Conduct morning operational huddles
Coordinate staffing, scheduling, and duty assignments
Guide associates on teller transactions and reinforce policies and procedures
Assist with opening and closing the vault, managing the Night Depository, setting up teller stations, balancing teller windows/financial centers, and clearing teller errors and cash items
Mitigate operational loss by managing cash limits, granting supervisory overrides, placing holds, and resolving outages
Research and resolve client issues
Support risk management, dual-control procedures, and the Risk Management Review process
Operate and maintain knowledge of ATMs, cash recycler machines, currency counters, and coin sorters
Model sales and service behavior and promote professionalism and lobby management
Meet with clients and prospects to build relationships, discover financial needs, and tailor product solutions
Educate clients on self-service, mobile, online, and ATM channels
Refer clients to specialized business partners
Process routine and complex transactions, including deposits, withdrawals, and loan payments
Drive proactive sales conversations, financial needs assessments, and appointment pipelines
Ensure operational and financial safety and soundness
Provide guidance and oversight to the assigned team and coordinate evaluations
Participate in interviewing, hiring, training, work assignment, performance management, compensation, expense approvals, and problem resolution

Requirements

What you’ll need

High School Diploma or general education degree (GED)
3 years of cash handling and customer service experience in retail or branch banking OR Bachelor’s degree and 1 year of cash handling and customer service experience in retail or branch banking
Working knowledge of the Microsoft Office suite (Word, Excel, and Outlook)
Ability to navigate multiple computer systems and applications, and utilize search tools to find information
National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008, including initial and ongoing registration requirements and acceptable background investigation results
Working knowledge and understanding of laws and regulations pertaining to the banking industry
Excellent communication skills and ability to tailor product/service features and benefits to clients with differing needs
Ability to learn products, services, and procedures quickly and accurately
Comfortable educating others on technology
Professional, thorough, organized, and strong follow-up skills
Ability to work in a team environment and proactively collaborate
Ability to understand and follow policies, procedures, and regulatory requirements
Ability to work Financial Center hours, including weekends and some evenings
Ability to travel if required
Ability to work under stress with competing priorities and meet deadlines
Ability to operate related equipment
Ability to read and interpret documents
Ability to lift/move/carry approximately 30 pounds, subject to accommodation requirements

Benefits

Comp & perks

Full-time employment
Equal Opportunity/Affirmative Action employment consideration