Hancock Whitney

Solutions Engineer

• Lead the design and delivery of digital banking solutions
• Translate business requirements into scalable, secure, and innovative technology architectures
• Define and document end-to-end architecture for mobile banking apps, online banking portals, and backend services
• Ensure solutions align with business goals, compliance standards, and industry best practices
• Gather requirements and translate them into technical solutions
• Advise clients and internal teams on architectural decisions and technology strategy
• Evaluate emerging technologies and recommend improvements to scalability, performance, and security
• Lead selection of tools, platforms, and frameworks
• Design integration strategies for core banking systems, payment gateways, identity management solutions, and third-party APIs
• Ensure seamless integration across channels
• Define architectural principles, design patterns, and coding standards
• Monitor compliance with security, regulatory, and data privacy requirements, including PCI DSS and GDPR
• Build and maintain technology vendor relationships
• Perform project management and participate in strategic planning
• Provide guidance and subject matter expertise to less experienced technology roles
• Plan, schedule, assign, monitor, and direct team-member activities on technical and operations projects as needed
• Perform other assigned duties and participate in organizational activities

Senior Solutions Architect

Financial Planning and Analysis

• Ensure a solid operational foundation for the financial center
• Build client relationships while performing financial transactions, cash control, and client service duties
• Conduct morning operational huddles
• Coordinate staffing, scheduling, and duty assignments
• Guide associates on teller transactions and reinforce policies and procedures
• Assist with opening and closing the vault, managing the Night Depository, setting up teller stations, balancing teller windows/financial centers, and clearing teller errors and cash items
• Mitigate operational loss by managing cash limits, granting supervisory overrides, placing holds, and resolving outages
• Research and resolve client issues
• Support risk management, dual-control procedures, and the Risk Management Review process
• Operate and maintain knowledge of ATMs, cash recycler machines, currency counters, and coin sorters
• Model sales and service behavior and promote professionalism and lobby management
• Meet with clients and prospects to build relationships, discover financial needs, and tailor product solutions
• Educate clients on self-service, mobile, online, and ATM channels
• Refer clients to specialized business partners
• Process routine and complex transactions, including deposits, withdrawals, and loan payments
• Drive proactive sales conversations, financial needs assessments, and appointment pipelines
• Ensure operational and financial safety and soundness
• Provide guidance and oversight to the assigned team and coordinate evaluations
• Participate in interviewing, hiring, training, work assignment, performance management, compensation, expense approvals, and problem resolution

Financial Center Supervisor

IT Support

• Define, govern, and execute the Bank's enterprise-wide technology strategy and architectural transformation roadmap
• Establish the long-term vision for technology platforms, applications, data, artificial intelligence, and operating models
• Lead development and execution of enterprise technology strategy and target-state architecture
• Define and maintain enterprise architecture standards, principles, roadmaps, and governance processes
• Drive application portfolio assessment, modernization, consolidation, retirement planning, and technical debt reduction
• Lead platform modernization across cloud, hybrid, and on-premises environments
• Establish and guide enterprise data architecture and AI enablement strategies
• Partner with executive leadership, business stakeholders, and technology teams on technology roadmaps, investments, and business outcomes
• Evolve technology operating models supporting product- and platform-based delivery
• Provide architecture oversight for major technology initiatives and investments
• Collaborate with cybersecurity, risk, compliance, audit, and vendor management functions
• Lead and develop the Enterprise Architecture organization
• Supervise, coordinate, evaluate, hire, train, assign work, manage performance, approve expenses, and resolve team concerns

Director, Enterprise Architecture – Technology Strategy

General

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement
• Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments
• Respond to account maintenance and service charge inquiries
• Build, maintain, and grow client relationships through personalized in-person interactions and outbound phone calls
• Educate clients on mobile, online, and ATM banking solutions
• Refer clients to internal business partners based on identified financial needs
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing
• Assist with fraud detection, hold placement, supervisory overrides, and operational loss management
• Maintain risk management, compliance, security, operational, and financial soundness standards
• Maintain professionalism in appearance, demeanor, and workstation organization
• Manage the lobby by greeting, engaging, and directing client traffic
• Perform research, special projects, and other duties assigned by management

Floating Teller – Full Time

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement
• Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments
• Respond to account maintenance and service charge inquiries
• Build, maintain, and grow client relationships through personalized interactions and outbound phone calls
• Educate clients on mobile, online, and ATM banking solutions
• Refer clients to internal business partners based on identified financial needs
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing
• Assist with fraud detection, hold placement, supervisory overrides, and operational loss management
• Uphold risk management, compliance, security, professionalism, and operational standards
• Manage lobby traffic by greeting, engaging, and directing clients
• Perform research, special projects, and other duties assigned by management

Floating Teller, Full Time

Full-stack Engineer

• Serve as the enterprise subject matter expert for assigned technologies, platforms, or engineering domains
• Define and influence technical standards, design patterns, best practices, and long-term roadmaps
• Lead technical direction for strategic initiatives, ensuring scalable, secure, resilient, and supportable solutions
• Lead complex solution design, troubleshooting, root cause analysis, and performance optimization efforts
• Review and approve high-impact technical decisions, architectures, and implementation approaches
• Evaluate emerging technologies and guide modernization initiatives
• Partner with technology teams and business leaders to align technical solutions with enterprise priorities
• Influence cross-functional teams and communicate complex concepts to technical and non-technical audiences
• Mentor engineers and promote engineering excellence through training, documentation, standards, and continuous improvement
• Lead conversion and/or integration workstreams related to mergers, acquisitions, or strategic business events
• Act as a trusted technical advisor to technology and business leaders
• Provide enterprise-wide technical leadership, engineering strategy, and complex solution guidance across multiple systems, platforms, and domains

Principal Engineer – Digital Platforms

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to account maintenance and service charge inquiries.
• Build, maintain, and grow client relationships through personalized interactions and outbound phone calls.
• Educate clients on mobile, online, and ATM banking solutions.
• Refer clients to internal business partners based on identified financial needs.
• Support opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist with fraud detection, hold placement, supervisory overrides, and operational loss management.
• Uphold risk management, compliance, security, professionalism, and workstation organization standards.
• Manage lobby traffic by greeting, engaging, and directing clients.
• Perform research, special projects, and other duties assigned by management.

Analyst

• Partner with assigned business segments to provide actionable, decision-relevant business insights based on customer, market, competitive, industry, and behavioral trends
• Provide analytical support and business-level guidance for enterprise business intelligence reporting
• Provide expert knowledge of Informational Delivery Platform tools, methods, and best practices
• Recommend and implement process improvements
• Support information analytics and reporting needs delivered electronically or in paper-based formats
• Develop deployment strategies using efficient reporting and information retrieval/distribution processes
• Participate as a subject-matter expert in informational projects focused on solving business issues
• Design solutions meeting customer, operational, and reporting requirements using informational delivery strategies and platform technologies
• Consult with business leadership and stakeholders to identify strategic issues and analytical requirements
• Translate strategic plans, goals, and business issues into an Informational Delivery direction
• Collaborate with marketing and cross-functional teams to develop and execute strategic marketing plans
• Develop strategic recommendations using customer, market, competitive, financial, product trend, and industry analyses
• Collaborate with Business Intelligence Analysts to design aligned reporting, analyses, and lists
• Present recommendations, analysis, reporting, and research findings to internal audiences
• Establish and follow business processes supporting privacy rules, regulatory requirements, internal policies, and annual audit reviews
• Research trends and implications in loan and deposit portfolios
• Design business rules and strategy for the Client and Relationship Management hub
• Support reporting needs and define comprehensive information packages with controllers and senior executives
• Provide information and analysis for strategic planning and decision-making
• Validate business needs in the business intelligence development and release cycle
• Identify and document data gaps with the data management team and assist with validation
• Perform other duties and special projects assigned by Senior Management

Senior Business Information Analyst

Banker

• Build, manage, and retain client relationships through proactive outreach, needs assessments, and consultative sales conversations
• Advise clients and match financial products and services to their goals
• Educate clients on self-service and digital banking solutions, including mobile, online, ATMs, and emerging technologies
• Process routine financial center transactions, including deposits, withdrawals, and loan payments
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience
• Identify and refer clients to mortgage, business banking, and investment partners
• Develop and maintain a sales pipeline to achieve assigned goals and contribute to branch growth
• Uphold risk management, compliance, and security standards
• Participate in community outreach and business development activities
• Monitor surroundings, client behavior, and potential risk indicators to maintain a safe environment

Floating Universal Banker

Administration

• Provide administrative and operational support to Private Banker(s)
• Deliver customer service to Private Wealth Management clients
• Handle transaction requests, inquiries, account maintenance, and open new deposit accounts
• Build client rapport and serve as primary customer service contact
• Recognize sales opportunities and cross-sell bank products and services
• Prepare and submit complete loan packages to CCU and SBCU
• Update bankers on loan approval status
• Review loan documentation and schedule loan closings
• Assist with obtaining updated financial information and maintaining credit files
• Coordinate with attorneys on loan closings and verify loan documentation
• Order and verify appraisals, title commitments, insurance, payoffs, and related items
• Attend loan closings as needed
• Review signed loan documents before booking
• Assist with certified financial plans and liaise between bankers and the planning team
• Pull monthly reports monitoring overdrafts, delinquencies, future maturities, and past dues
• Pull monthly exception reports and route information for resolution
• Attend Private Banker, departmental, and other meetings and conference calls
• Perform other duties as assigned

Private Banking Administrator

Customer Support

• Provide customer service and support for Treasury Management products and services
• Support commercial customers and internal associates through incoming calls, emails, and Teams messages
• Provide customer training for Treasury Management products and services
• Communicate with Lines of Business on system and fraud issues impacting customers
• Perform daily responsibilities relating to servicing the Treasury Management customer base for new product and service offerings
• Comply with applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act

Senior Solutions Architect

Financial Center Supervisor

Director, Enterprise Architecture – Technology Strategy

Floating Teller – Full Time

Floating Teller, Full Time

Principal Engineer – Digital Platforms

Floating Teller, Full Time

Senior Business Information Analyst

Floating Universal Banker

Private Banking Administrator

Treasury Service Client Support Representative