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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enterprise SaaS sales and Account Management, with a strong focus on customer retention, upselling, and cross-selling strategies. Proficient in managing relationships with senior executives and utilizing data-driven insights to drive customer success and engagement.
Highest-signal resume keywords
Enterprise SaaS Sales ExperienceAccount ManagementQuota AttainmentCustomer Relationship ManagementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceRenewal ProposalsForecastingAccount PlanningData Analysis
Soft Skills
Relationship BuildingPresentation SkillsCreative Engagement
Tools & Technologies
HandshakeCustomer Success Tools
Industry Keywords
High-Growth Business EnvironmentFortune 1000 CompaniesHigher Education Technology
About the role
Key responsibilities & impact- Partner with Enterprise Client Success Management partners to ensure employer partners see value in Handshake and retain and grow the business
- Own a set book of existing employer partners
- Drive customer retention and expansion from onboarding through renewal
- Renew, upsell, and cross-sell an assigned book of existing premium employer partners
- Learn the book of business and position Handshake’s value proposition around customer business issues
- Build and cultivate relationships with Director, SVP, VP, and C-suite executives
- Develop creative ways to engage senior executives throughout the customer lifecycle
- Partner with the Employer Customer Success Team to drive customer adoption and success
- Manage and present data- and value-driven Quarterly Business Reviews
- Encourage customers to participate in Handshake events and marketing materials
- Manage customer loyalty and serve as internal advocate and escalation point
- Identify and develop scalable account management tools and methodologies
- Help scale internal processes supporting hundreds of premium employers
- Become an expert in Handshake, HR, and higher education technology
Requirements
What you’ll need- At least 2+ years of sales experience in Enterprise SaaS sales or Account Management
- 5+ years in a closing and quota-carrying role
- Experience preparing renewal proposals, forecasting, and account planning
- Strong history of quota attainment and excellent performance on a high-reaching team
- Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies
- Experience managing customer relationships alongside a Customer Success team
- Experience using usage, data, and results to demonstrate value and justify expansion
- Impeccable communication and polished, professional sales presentation skills
- Experience operating in a high-growth business environment
- Must be willing to work onsite from the San Francisco or New York office 3 days a week
- Must be willing to travel as needed for customer engagements
Benefits
Comp & perks- Equity in a fast-growing company
- 401(k) match
- Competitive compensation
- Financial coaching
- Paid parental leave
- Fertility benefits
- Parental coaching
- Medical, dental, and vision insurance
- Mental health support
- $500 wellness stipend
- $2,000 learning stipend
- Ongoing development
- Internet allowance
- Commuting benefits
- Free lunch and gym in the SF office
- Flexible PTO
- 15 holidays + 2 flex days
- Team outings
- Referral bonuses