Handshake

Revenue Operations

• Design onboarding programs, ramp plans, certifications, and role-play practice to accelerate productivity for new AEs, AMs, and CSMs
• Build playbooks, battlecards, objection-handling guides, and talk tracks with Product Marketing and Sales leadership
• Improve win rates and maintain consistent messaging
• Partner with Revenue Operations to analyze Salesforce and Gong data
• Identify skill gaps and launch targeted coaching to improve quota attainment
• Own the enablement calendar and tooling, including Salesforce, Nooks, Gainsight, Gong, LMS/content hub
• Keep field teams current on releases, positioning, and process
• Ensure teams can find the right resource at every deal stage
• Partner with Sales, Customer Success, Marketing, and Revenue Operations to connect enablement to pipeline, retention, and revenue outcomes

Revenue Enablement Manager

Customer Support

• Provide technical enterprise support to employer, student, and career services users
• Deliver email, phone, and video consultation and support
• Resolve questions, bugs, feedback, and general inquiries
• Handle approximately 20–30 email tickets per day
• Handle approximately 10 phone calls during a 4-hour daily phone shift
• Attend 1–3 team meetings per week
• Complete administrative tasks, including emails, daily announcements, and training
• Troubleshoot technical workflows and build and troubleshoot custom reports
• Provide tailored, personal responses while building customer relationships
• Use app demo environments, troubleshooting tools, help center resources, communication channels, and internal documentation
• Maintain response-time, resolution-time, queue-sharing, and customer-support quality standards
• Flex across support queues, including Trust and Safety and Handshake AI
• Share trends and learnings with Support, Success, and Product teams
• Improve customer experience and team operations
• Coordinate issues across Customer Support, Customer Success, Product, and Engineering
• Serve as both a support specialist and consultant for Handshake platform users

Support Specialist – Contract

Account Manager

• Partner with Enterprise Client Success Management partners to ensure employer partners see value in Handshake and retain and grow the business
• Own a set book of existing employer partners
• Drive customer retention and expansion from onboarding through renewal
• Renew, upsell, and cross-sell an assigned book of existing premium employer partners
• Learn the book of business and position Handshake’s value proposition around customer business issues
• Build and cultivate relationships with Director, SVP, VP, and C-suite executives
• Develop creative ways to engage senior executives throughout the customer lifecycle
• Partner with the Employer Customer Success Team to drive customer adoption and success
• Manage and present data- and value-driven Quarterly Business Reviews
• Encourage customers to participate in Handshake events and marketing materials
• Manage customer loyalty and serve as internal advocate and escalation point
• Identify and develop scalable account management tools and methodologies
• Help scale internal processes supporting hundreds of premium employers
• Become an expert in Handshake, HR, and higher education technology

Enterprise Account Manager

General

• Design, build, and publish coding benchmarks measuring progress in frontier coding agents
• Create realistic, difficult software-engineering tasks, repositories, environments, and test harnesses
• Develop reliable verifiers, graders, reward signals, and evaluation methodology for agentic software development
• Research representative, difficult, robust, and shortcut-resistant coding-agent evaluations
• Analyze coding-agent behavior and trajectories to understand failures, useful feedback, and important capabilities
• Partner with AI researchers, software engineers, and expert contributors on high-signal tasks, data, and evaluation methods
• Run rapid iteration loops: prototype, evaluate, interpret results, diagnose failure modes, and develop the next benchmark or system
• Productize repeatable patterns into reusable software, benchmarks, datasets, and platforms
• Raise the technical bar through design judgment, communication, code quality, and mentorship
• Contribute open benchmarks, open-source tools, research, and technical writing
• Help define how frontier coding agents are measured, understood, and improved

Technical Staff Member – Evals

Customer Success Manager

• Manage a portfolio of roughly 60–75 accounts in the Commercial segment
• Own customer onboarding and ensure a seamless transition to Handshake products or services
• Drive product adoption through ongoing guidance and training aligned with customer needs and objectives
• Build and nurture relationships with customer personas, including Directors and above
• Develop and execute customer success plans
• Proactively identify and mitigate churn risk, track progress, and adjust plans as needed
• Run and maintain regular customer calls and Quarterly Business Reviews (QBRs)
• Identify upselling and cross-selling opportunities and surface them to the Account Manager
• Collect customer feedback and advocate for customer needs internally
• Collaborate with Product and Engineering to drive product improvements and enhancements
• Ensure customer renewals by demonstrating sustained value and partnering with Account Managers
• Optimize existing or build new processes and assets that enable the team to scale

Mid-Market Customer Success Manager

Product Designer

• Partner with product, engineering, data, research, and operations to build and extend the tasking experience, the central platform for shaping frontier AI models
• Develop strategic product visions and sequence them into pragmatic phases with partners
• Collaborate with Quality, Coding, RLE, and Fellow Experience teams
• Partner with operations leaders and stay close to operators’ workflows
• Run pilots, shadow users, uncover pain points, and translate insights into prioritized investments
• Tackle complex, ambiguous human-centered problems and translate them into clear, simple solutions
• Own design end-to-end from concept through production
• Iterate through research, user journeys, wireframes, prototypes, and high-fidelity designs
• Raise the bar for design culture and execution through systems thinking, product reasoning, pixel-level precision, facilitation, and mentoring

Staff Product Designer, Handshake AI

Software Engineer

• Design post-training systems and methodologies for frontier models, including supervised fine-tuning, reinforcement learning, preference optimization, reward modeling, and related approaches
• Translate open-ended research or partner needs into hypotheses, experiments, evaluation plans, and production-quality implementations
• Build and improve evaluation frameworks, benchmarks, training environments, data-processing pipelines, and quality-control systems
• Run rapid iteration loops: prototype, evaluate, interpret results, and turn learnings into the next system or product
• Partner with AI researchers and domain experts to develop high-signal data, feedback, and evaluation methods
• Identify repeatable patterns across engagements and productize them into reusable software and platforms
• Raise the technical bar through design judgment, communication, code quality, and mentorship
• Contribute through benchmarks, open-source tools, research, and technical writing where it creates leverage
• Help define Handshake Labs' technical direction, operating culture, and reusable systems

Member of Technical Staff – Post-Training

Program Manager

• Support the Employer Customer Success team in driving platform adoption, retention, and expansion
• Execute strategic, project-based work for premium employer partners
• Develop targeted recruiting campaigns, including messaging, audience identification, and outreach
• Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and employer activity audits
• Build and maintain relationships with end users to maximize platform value and measurable ROI
• Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization
• Advise employer partners as a Handshake product expert
• Collaborate cross-functionally to enhance the employer experience and drive product adoption

Account Executive

• Manage a full-cycle sales process from prospecting to closing
• Prioritize assigned accounts and conduct prospecting and outreach
• Uncover customer objectives and align them with Handshake’s value
• Create urgency to drive deadlines and accountability
• Exceed quarterly and annual quota targets
• Develop and cultivate relationships with Director, SVP, and VP-level executives
• Leverage internal tools and resources to prospect, nurture, and close new business
• Take a customer-first, consultative approach to selling Handshake’s value
• Accurately forecast business on a monthly, quarterly, and yearly basis
• Collaborate cross-functionally to build and grow Handshake’s multi-sided talent marketplace
• Work independently while supporting and up-leveling the team

Mid-Market Account Executive II

• Manage a full-cycle sales process from prospecting to closing
• Prioritize assigned accounts and conduct prospecting and outreach
• Uncover customer objectives and align them with Handshake’s value
• Create urgency to drive deadlines and accountability
• Exceed quarterly and annual quota targets
• Develop and cultivate relationships with Director-, SVP-, and VP-level senior executives
• Leverage internal tools and resources to prospect, nurture, and close new business
• Take a customer-first, consultative approach to selling Handshake’s value
• Accurately forecast business monthly, quarterly, and yearly
• Collaborate cross-functionally to build and grow Handshake’s multi-sided talent marketplace
• Work independently while supporting and up-leveling the team

• Partner with product, engineering, and data teams to define problems, set goals, and shape product strategy
• Own design end-to-end from early concept through post-launch iteration
• Create user flows, interaction prototypes, high-fidelity mocks, and collaborate through build
• Solve complex and ambiguous human-centered design problems
• Design core interaction patterns for AI and agents, including chat, composer, and transitions between conversational and structured tools
• Rapidly iterate through wireframes and prototypes to gather feedback
• Establish strong visual and interaction design direction
• Collaborate with designers across the broader employer experience for a coherent product

Staff Product Designer – Autonomous Recruiting

Artificial Intelligence

• Stress-test large language models by intentionally trying to break them
• Design creative, adversarial prompts exposing unsafe content, bias, broken guardrails, hallucinations, prompt injection weaknesses, and unexpected behaviors
• Probe models across content safety, CBRN, cybersecurity, persuasion and influence operations, child safety, self-harm, over-companionship, and regulatory compliance
• Test text, image, voice, and agentic model capabilities as project needs require
• Craft multi-turn scenarios to stress-test AI guardrails
• Discover ways around safety filters, restrictions, and defenses using jailbreak, evasion, and prompt injection techniques
• Explore edge cases to provoke disallowed, harmful, or incorrect outputs
• Evaluate and score model responses against structured harm taxonomies and severity rubrics
• Document experiments, including methods, rationale, and findings
• Review and refine adversarial prompts from other team members
• Contribute to harm taxonomy development, calibration exercises, and inter-rater reliability work
• Collaborate with engineers, data scientists, and researchers to share findings and strengthen defenses
• Work regularly with potentially disturbing content
• Stay current on jailbreaks, attack methods, and evolving model behaviors
• Support Handshake AI's work partnering with leading AI research labs to make models safer and more robust

Revenue Enablement Manager

Support Specialist – Contract

Enterprise Account Manager

Technical Staff Member – Evals

Mid-Market Customer Success Manager

Staff Product Designer, Handshake AI

Member of Technical Staff – Post-Training

Program Manager

Mid-Market Account Executive II

Mid-Market Account Executive II

Staff Product Designer – Autonomous Recruiting

AI Red Teamer – LLM Generalist