Enterprise Implementation Manager

Handshake

. Serve as the first touchpoint after the sale for Employer Customer Success .

Posted 10/31/2026full-timeUnited StatesMid-LevelSenior💰 $140,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and project management, focusing on onboarding enterprise clients and driving adoption through effective communication and relationship-building. Utilizes data to inform strategies and create scalable processes that enhance customer experience.

Highest-signal resume keywords

Customer Success ManagementProject ManagementExecutive-Level CommunicationImplementation Strategy DevelopmentRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingImplementationData AnalysisProcess CreationSuccess Metrics Development

Soft Skills

Creative Problem SolvingListeningCollaborationFlexibilityBias For Action

Industry Keywords

Enterprise CustomersStakeholder EngagementCustomer EducationStandard Operating ProceduresTime Management

About the role

Key responsibilities & impact

Serve as the first touchpoint after the sale for Employer Customer Success
Report to the Director of Customer Success
Help build a scalable onboarding function for enterprise and strategic customers during their first 60–90 days
Launch enterprise and strategic employers through kick-off calls, product setup, and implementation checklists
Drive adoption during the first 60–90 days
Build trusted relationships with senior stakeholders
Translate business goals into clear success metrics and implementation plans
Train and coach employer partners on early talent best practices and workflows
Use data to refine implementation strategies
Build standard operating procedures that scale onboarding across the team

Requirements

What you’ll need

5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation)
Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders
Proven track record of building relationships & trust quickly with senior stakeholders
Strong project & time management skills, with the ability to manage multiple implementations at once
Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way
Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes
A good listener who works well across multiple teams & departments
Bias for action, with a willingness to roll up your sleeves regardless of title
Prior implementation & project management experience
Experience creating & rolling out new processes
Authorized to work lawfully in the United States for Handshake

Benefits

Comp & perks

Equity in a fast-growing company
401(k) match
Competitive compensation
Financial coaching
Paid parental leave
Fertility benefits
Parental coaching
Medical, dental, and vision
Mental health support
Wellness stipend
Learning stipend
Ongoing development
Internet, commuting, and free lunch/gym in the San Francisco office
Flexible PTO
15 holidays + 2 flex days
Team outings
Referral bonuses