Program Manager

Handshake

. Support the Employer Customer Success team in driving platform adoption, retention, and expansion .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $108,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success strategies, project management, and data analysis to drive platform adoption and enhance employer partnerships. Proficient in developing targeted recruiting campaigns and fostering relationships to maximize ROI and platform value.

Highest-signal resume keywords

Customer Success ManagementProject ManagementData AnalysisStakeholder PresentationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ExperienceRecruiting Campaign DevelopmentPerformance Metrics AnalysisTraining Material CreationDiversity and Inclusion Strategies

Soft Skills

Excellent CommunicationRelationship ManagementAnalytical ThinkingCritical ThinkingAdaptability

Industry Keywords

Employer PartnershipsPlatform AdoptionHiring TrendsStart-Up EnvironmentProject-Based Work

About the role

Key responsibilities & impact

Support the Employer Customer Success team in driving platform adoption, retention, and expansion
Execute strategic, project-based work for premium employer partners
Develop targeted recruiting campaigns, including messaging, audience identification, and outreach
Analyze hiring trends and performance metrics through custom reporting, school strategy insights, and employer activity audits
Build and maintain relationships with end users to maximize platform value and measurable ROI
Create and maintain best practices and training materials focused on diversity and inclusion, sourcing strategies, and platform optimization
Advise employer partners as a Handshake product expert
Collaborate cross-functionally to enhance the employer experience and drive product adoption

Requirements

What you’ll need

Must be based in San Francisco or New York City
Must be available to work in office 5 days a week
4+ years relevant work experience, preferably in customer facing SaaS, recruiting, implementation, or professional services roles
Ability to understand customer business goals and recommend approaches, strategies, and ways to drive adoption
Understanding of the needs of a dynamic, growing start-up organization
Ability to thrive in ambiguity and work quickly without rushing
Excellent communication and relationship management skills
Experience presenting to stakeholders and leading training sessions
Strong project management skills and experience owning and driving projects end to end
Strong analytical and critical thinking skills
Experience collaborating cross-functionally across sales, product, and marketing

Benefits

Comp & perks

Equity in a fast-growing company
401(k) match
Competitive compensation
Financial coaching
Paid parental leave
Fertility benefits
Parental coaching
Medical, dental, and vision insurance
Mental health support
$500 wellness stipend
$2,000 learning stipend
Ongoing development
Internet allowance
Commuting benefits
Free lunch and gym in the San Francisco office
Flexible PTO
15 holidays + 2 flex days
Team outings
Referral bonuses